BS
Boitumelo S

1 reviews | Active since Oct 2012

27 Aug 2015, 14:56

FALSE INFORMATION TO ACQUIRE A CONTRACT

In November OF 2013 someone called me from FNB claiming that I will be receiving a phone courtesy of FNB for being a \good client' was then told I would be paying R100 for the units and would be able to cancel the deal anytime I wanted to because it was a "gift\"" when I received the phone I did not like it and went to a Cell C outlet at Campus Square only to be told it is a binding contract for 24 months!! I have since then trying to cancel this with no success. in the mean time money is being debited from my FNB account. I got ****** on the 16th of April 2014 and have never used that number since. When I enquired I was told airtime expires after 3 months. if you were to listen to the recording of the call"

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Replies (1)
Cell C
Cell C's reply27 Aug 2015, 15:24
Official
Hello TummieSoke,

Thank you for bringing this matter to our attention.

One of our team members will follow up on this matter and advise on a way forward. Do expect communication soon.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Best regards,