False information provided

Good morning<br> On 14 July 2015 one of CellC representatives contacted me telephonically from telephone number +***9 and offered me an upgrade for one of four contracts which I have with Cell C, i.e. ***. <br> The following package as advised by the representative was the most suitable/affordable to me, for the conclusion of new contract/upgrade are<br> 1. Epic Bill Top Up 100 for Samsung J1<br> 2. R100 airtime value monthly <br> 3. The R100 can be converted into data bundles<br> 4. Subscription set at R103 monthly for 24 months<br> 5. No connection or upgrade fee applicable<br> 6. Previous accumulated minutes will not expire, and can be utilised up and till 11 August 2015 <br> I agreed to the above-mentioned, and on 17 July 2015 the handset was hand delivered to me.<br> On 02 August 2015 I enquired wrt converting the Rand value into Data, as an Android phones requires data to use certain functions. To my surprise, I was informed that the package Epic Bill Top Up 100 does not allow the converting of Rands into data, and I have forfeited all my accumulated minutes. This was not what I agreed to.On 03 September 2015, I was advised that my subscription is now R132 p/m. This was not what I agreed to.