False information given to me by salesperson, disgusted by the Customer Care

<p>On Friday we went into the Cell C shop at Howard Centre, where I wanted to upgrade my husband's phone. I was recommended both the Samsung J5 and the Samsung J5 prime. I was told that both had 16 gigs of internal memory, which was important to me, as I had issues of phones with not enough memory in the past. We asked for the Samsung J5. The printer ran out of paper so we had to go back on Saturday, where I asked him if he was sure it had 16gigs. He then went to check, and I was now suddenly told it only had 8gigs. Seeing as how we had started the paperwork, which we had done when I thought it was 16gigs, I asked him if I could transfer apps to the SD card, and if the 8gigs of internal memory would be an issue. The salesperson assurd me it would not be. So we took the phone, and within 4 days it is too slow to use because it's memory is full and I can't transfer apps to the SD card like he said I could! The only reason I agreed to the J5 was because I was told false information. Yesterday I called 084140, and i explained, and I was told I could change the phone within 7 days, which I thought was great. I was told I could phone 084145 and they could do it for me or go into the store. Today I called 084145, and they say they aren't sure if i can change the phone, and I must go into the store. HOW CAN YOU NOT BE SURE OF YOUR OWN POLICIES? So I phone back to 084140, and the lady just says "I don't know if you can". Again, your own agents don't know your own policies, and when I phone twice and get two different people I am told two different sets of information.</p> <p> </p> <p>It is within 7 days, I want to change this handset for one that won't be impossible to use for the next 2 years and that I am not told false information about by the Salesperson. And I want this issue resolved TODAY, or I will be leaving Cell c and moving to another network whose salespeople don't lie.</p>