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Thulisile Z

1 reviews | Active since Jun 2017

26 Jul 2018, 09:10

False information from Cell C Urgent

Good Morning

I took a contract with Cell C for a WIFI pocket router. They called me and it was a good deal and i took it. They told me that the I would pay R299.00 a month for 20gb anytime data and 20gb midnight data. Now they deducting R807.00. When i called them they said when the data expires there is another data that they put for me. The thing is as soon as the 20gb expires I don't connect during the day. There is R508 difference which I don't see and is not true because I can connect after the 20gb is depleted. The sales urgent who sold me this did not disclose this. They calls are recorded so they must tell me when did i agree to this. I want to cancel the contract and they telling me that they I need to pay. Why must I pay when I was sold the wrong thing and the urgent did not tell me that they i could pay more for, that i will be able to connect after the the 20 anytime bungle. I want to cancel this contract because clearly the sale urgent was not truthful and why must i pay for cancelling the contract when there was information that was with held in order for me to take the contract. There were not truthful and they must pay me what they owe me and cancel that contract. I went into the contract and there was false information saying that i will pay R299.00 per month. I never would have taken the contract if they told me that i will be billed for this.

and last month they deducted more and they told me that its because it first deduction there are delivery fee and contract fees and I'm paying for May and June and that this month my debit will go back to R299. Ref for last months' call is ********** 09

Thanks

0
Replies (18)
Cell C
Cell C's reply26 Jul 2018, 09:30
Official

Good morning Thulisile

One of our team members will follow up on this matter and advise on a way forward. Do expect communication.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Cell C
Cell C's reply26 Jul 2018, 14:18
Official

Maropeng has been in contact with you to assist with this matter. He advised that he will investigate this matter and revert with feedback.

Regards
Cell C | PN

TZ
Thulisile Z's update02 Aug 2018, 14:34
Reviewer Update
Hi What is the progress on this Maropeng was supposed to get back to me on Tuesday but he still has not given me any update.
Cell C
Cell C's reply02 Aug 2018, 14:39
Official

Good afternoon Thulisile

We have forwarded your feedback to Maropeng, he will contact you and provide feedback.

Regards

Cell C | PN

Cell C
Cell C's reply06 Aug 2018, 10:16
Official

Maropeng has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN

TZ
Thulisile Z's update06 Aug 2018, 15:21
Reviewer Update
Hi Maropeng thank you for your feed back however I'm not happy about the fact that Cell C doesn't want to cancel my contract. They are asking me to pay in order to cancel. remember has Cell C not taken my money and taken the amount that was agreed upon i wouldn't be here. i would still be a happy customer but they did it twice. First time i called they should have stopped this but they did not so why i must i still do business with a company like that. They told me it i would be paying what was agreed upon. The number I used in June was ********** 076 to call them. I don't want to carry on in contract with Cell C and i feel I don't have to pay for the fact that they consultant forgot to mention and the second time I called i don't know what they will say the consultant did when she said it was going to be sorted. I want out of the contract they must collect they device making it seem like It's my fault that they did this is not fair to me. They were unprofessional 2 times not just one and if the matter was corrected when i was overcharged the first time I wouldn't have known that that I was overcharged since the consultant did not say that they overcharging me.
Cell C
Cell C's reply06 Aug 2018, 15:49
Official

We have forwarded your feedback to Maropeng.

Regards

Cell C | PN

TZ
Thulisile Z's update13 Aug 2018, 12:21
Reviewer Update
Hi This has taken so long. I doubt Mo****ng will get back to me as the last time i spoke to him he said he cannot help me and there is no one in the Company that he can refer me to , to help me. This has been a drag. He said I must pay to cancel and it doesn't matter that Cell C has over charged me twice. He said even the Ombudsman will not help me. Was i not the one that you took my money from, you will swear that Cell C hands me my money every Month. This is money i work hard for and budget every month and they just take it and when i say i want out of they contract because of they were unprofessional they want to make me pay again. Had Cell C deducted the amount we agreed on we wouldn't be here but they didn't TWICE and I called the first time and the second time. I did not bridge what i agreed with them they did.
TZ
Thulisile Z's update13 Aug 2018, 12:22
Reviewer Update
Hi This has taken so long. I doubt Mo****ng will get back to me as the last time i spoke to him he said he cannot help me and there is no one in the Company that he can refer me to , to help me. This has been a drag. He said I must pay to cancel and it doesn't matter that Cell C has over charged me twice. He said even the Ombudsman will not help me. Was i not the one that you took my money from, you will swear that Cell C hands me my money every Month. This is money i work hard for and budget every month and they just take it and when i say i want out of they contract because of they were unprofessional they want to make me pay again. Had Cell C deducted the amount we agreed on we wouldn't be here but they didn't TWICE and I called the first time and the second time. I did not bridge what i agreed with them they did.
Cell C
Cell C's reply14 Aug 2018, 07:48
Official

Good morning Thulisile

We have escalated this matter for further assistance.

Regards

Cell C | PN

TZ
Thulisile Z's update17 Aug 2018, 14:45
Reviewer Update
Hi is there any feed back on this the above message was the last reply i got from Cell C.
Cell C
Cell C's reply17 Aug 2018, 14:51
Official

Good afternoon Thulisile

We will follow up and feedback will be provided. Apologies for the delay.

Regards

Cell C | PN

TZ
Thulisile Z's update27 Aug 2018, 15:18
Reviewer Update
is there any feed back on this. the last time I heard from Cell C was when you wrote the reply above nothing else after that.
Cell C
Cell C's reply28 Aug 2018, 08:59
Official

Maropeng will contact you during the course of the day.

Regards

Cell C | PN

TZ
Thulisile Z's update04 Sept 2018, 14:22
Reviewer Update
Hi You know you think Cell C is a big brand and will treat customers with respect but no. The last comm i had with them is the one above where you said i will be contacted during the course of the day, it's 7 days later and still nothing. can somebody tell me what is going on?
Cell C
Cell C's reply04 Sept 2018, 15:04
Official

Sincere apologies for the delay, we will follow up with Maropeng and he will provide feedback.

Regards

Cell C | PN

TZ
Thulisile Z's update14 Sept 2018, 14:35
Reviewer Update
Hi There was a debit order of R110.00 and R500.00 that went through my account today. I was supposed to receive a statement on the 10 September but did not receive it. As I've said the router has been off since 26 July. I did not authorize cell c to debit both the above amounts so where do they get the right to debit just any amount from my account? You don't want to cancel the contract because you say I agreed to pay R299 but you have never ever even once debited the amount that we agreed upon from the beginning of the contract instead you want me to pay to get out of it. what did i do that was not on the contract because you just keep taking more and money but you say I'm wrong for wanting to get out of it because it was sorted. what exactly is sorted. I have no statement that i requested and the debit orders just keep coming.
Cell C
Cell C's reply14 Sept 2018, 14:48
Official

Good afternoon Thulisile

We will get someone to assist with the statement and provide clarity regarding the amounts that were debited.

Regards

Cell C | PN