False information

I was phoned on Thursday 26/11 from the Call centre used by Cell C regarding an upgrade on my two contracts. The consultant and i had a lengthy discussion regarding what i wanted to upgrade to. I asked him to phone me back the following day, Friday 27/11 to give me time to make sure of the phones that I wanted, which he did. Again we had a lengthy discussion which ended on an agreement of what i wanted, payments etc. I received an e-mail with the quotes on the deals that we discussed and thank goodness I read the quotes before i signed for the phones. Right phones, wrong packages, very wrong amounts to be paid monthly. Not at all what was agreed on. Two years ago with my previous upgrade, I was **** to by the consultant as well. NOT ACCEPTABLE!!!!