false information

On the *** i have received a call from cellc call centre. they then said i do qualify for an upgrade. i then told the sales agent that i need a samsung a3 then sales lady told me they do have it and it will be R199 per month. we then agreed that i will take it. she then told me that i will start pay month end Dec 2015 the new instalment of R199 as currently i will still continuing to pay the current instalment which is R99 per month. on the arrival of the agreement i found that it was nolonger R199 per month its now R289. i immediatly phoned the call centre to check what was the problem. no one wanted to take resposibility i even told them to cancel it they didnt want to cancel it. they gave me different reference numbers but nothing happened they have not cancel my upgrade. today i even phoned them to check if they have cancelled they said they have not cancelled it they have even send the courier to deliver. i have even told them that i wont sign for it because i have cancel it the same day i took the upgrade. the reference number that they have gave me are as follows:<br> ***<br> ***<br> ***<br> ***<br> all i want is them to cancel my upgrade thats