FALSE INFORMATION

<p>MORNING</p> <p>UNSATIFIED FALSE INFORMATION AND DUE TO FALSE INFO FROM A PREVIOUS SALES PERSON IN CELL - C ALBERTON. SEE EMAILS. I DID SENT THIS TO CELL C AND CELL C OMBUDSMAN. THE OMBUDSMAN DIDNT EVEN COME BACK.</p> <p> </p> <p>THANKS</p> <p>MARLENE</p> <p> </p> <p>Good morning.</p> <p> </p> <p>I have open a case with Cell C, and Cell C ombudsman, and action line in December and January 2017, regarding my contracts was taken over by them in 2016. They were suppose to settle the account and they investigate this matter.</p> <p>Please see emails. </p> <p>Thanks</p> <p>Marlene</p> <p>---------- Forwarded message ----------<br /> From: ********** /> Date: Mon, Jan 16, 2017 at 11:45 AM<br /> Subject: Undeliverable: Fwd: FW: Vodacom Customer Care Reply - Authentication Response ***<br /> To: ********** <p><br /> Final-Recipient: ********** /> Action: failed<br /> Status: 5.1.1<br /> Diagnostic-Code: smtp;550 5.1.1 RESOLVER.ADR.RecipNotFound; not found<br /> <br /> <br /> <br /> ---------- Forwarded message ----------<br /> From: Marlene Engelbrecht ********** /> ********** /> Cc: <br /> Date: Mon, 16 Jan 2017 11:45:14 +0200<br /> Subject: Fwd: FW: Vodacom Customer Care Reply - Authentication Response ***</p> <p>Morning </p> <p> </p> <p>See email.</p> <p> </p> <p> </p> <p>Thanks</p> <p> </p> <p>---------- Forwarded message ----------<br /> From: Marlene Engelbrecht ********** /> Date: Mon, Jan 16, 2017 at 11:36 AM<br /> Subject: Fwd: FW: Vodacom Customer Care Reply - Authentication Response ***<br /> To: ********** ********** ********** <p>Good morning - URGENT</p> <p> </p> <p>SEE EMAILS BELOW</p> <p> </p> <p>I went to the branch in alberton on the 13/1/2017. Duduzile at the branch assist me with her marnager Anzac Massey. I also spoke to Thato Mamabolo at customer care centre.</p> <p> </p> <p>May 2015 - you had a special deal, that bring your contract to us from any service provider without any specifications and conditions, and Cell C will settle the account. JP at that time was working at the alberton branch and we took 2 contracts over, one for me and one for my daughter. JP went with me to Vodacom just accross Cell C in alberton branch for settlement figures and statements.</p> <p> </p> <p>JP confirmed no problem and he did the 2 contracts, and he said he will sort out vodacom. I spoke to Thato at call centre and he said to me on the 13/1/2017 that JP was supposed according to his system to give me vouchers to settle the 2 accounts at vodacom. i didnt received anything because JP said he will settle and sort out everything. According to JP the 2 contracts was approved by Cell C as that we had at vodacom and that I do qualify for Cell C to take over the contracts and to settle. Obviously JP didnt give me vouchers as Thato said he was supposed to do as what he could see on his system on the 13/1/2017. I believed that JP will sort out everything as he promised.</p> <p> </p> <p>I didnt hear anything from vodacom since may 2016 only October 2016 that was the first time in 2 years that Vodacom contact or sent me a sms. on the 31/10/2016 they blacklisted me with a default.</p> <p> </p> <p>I moved in July and my application for rent, went through with no problem in June with the agents and they said my ITC is good. now when I want to apply in November to buy the propertythey sent me details that vodacom default on itc shows. How the hell can they just black list me without me knowing anything, and according to me no contact for nearly 2 years, and then they black list. if have sent emails to vodacom and they never came back to me as you can see in this email.</p> <p> </p> <p>NOW WHAT NOW? I AM NOT GOING TO SETTLE THIS FOR ACCORDING TO ME, WITH ALL THE INFO OF MAY 2015 FROM JP, AND THATO INFORMATION FROM CALL CENTRE, THIS WAS SUPPOSED TO BE SETTLED.</p> <p> </p> <p>know the branch manager Anzac Massey tells Duduzile that i didnt qualify, THIS IS NONSENCE.</p> <p> </p> <p>please sort this out or I promise you i will go to the news papers, and please take my name of from ITC as default from Vodacom, for i am going to loose this property.</p> <p> </p> <p>TRUST YOU FIND THIS IN ORDER.</p> <p> </p> <p>MARLENE ENGELBRECHT</p> <p> ********** 110</p> <p> </p> <p>---------- Forwarded message ----------</p> <p>From: Marlene ********** /> Date: Tue, Jan 3, 2017 at 11:34 AM<br /> Subject: FW: Vodacom Customer Care Reply - Authentication Response ***<br /> To: ********** <p> </p> <p> </p> <p> </p> <p>From: ********** ********** <br /> Sent: 25 October 2016 03:49 PM<br /> To: ********** /> Subject: RE: Vodacom Customer Care Reply - Authentication Response ***</p> <p> </p> <p>Good day Marlene</p> <p> </p> <p>We acknowledge the receipt of your email.</p> <p> </p> <p>While we would like to be of further assistance, you would be required to direct your query to our Legal Department. They may be contacted on ********** (free from a Vodacom SIM card) or ********** (chargeable call) they are available Monday-Friday from 08:00-17:00</p> <p> </p> <p>Alternatively you may contact them via e-mail at ********** for further assistance with your account.<br /> <br /> Regards,<br /> Shireen Davids<br /> <br /> Customer Care<br /> eService Team</p> <p><br /> On 2016/10/25 03:27 PM, Marlene , wrote:</p> <p>Id: ********** 041088</p> <p>P O Box 17884, Randhart</p> <p>Cell nr????</p> <p> </p> <p>Kind Regards</p> <p>Marlene Engelbrecht</p> <p>From: ********** ********** <br /> Sent: 20 October 2016 12:54 PM<br /> To: Marlene ********** /> Subject: Vodacom Customer Care Reply - Authentication Response</p> <p> </p> <p> </p> <p> <br /> <br />Thank you for your email. Your reference number is: 003S~SCR4 <br /> <br /> <br />Please note: <br /> This is a system-generated email that requires your response in order to be processed. After that, a Customer Care agent will contact you within 24 hours.<br /> <br /> Protecting your Vodacom account from ***** is important to us, so before we can help you with your query, we need to verify that you are the owner of this account.<br /> <br /> Please reply to this email with these three bits of personal information:</p> <p>1.ID number or Company Registration Number for corporate accounts</p> <p>2.Physical or postal address that appears on your account</p> <p>3.Your Vodacom account number</p> <p>Want to help yourself and skip the call-centre queue?<br /> Visit the "Help me" section of the Vodacom website and get help and support online or use one of the recommend frequently asked questions below:</p> <p>· Support information for your device</p> <p>· Easy to understand FAQ's relevant to your query or service</p> <p>· Instructional video content</p> <p>Alternatively, you can chat to an agent online between the hours of 8am and 10pm or join a discussion in the Vodacom Community.<br /> <br /> Visit www.vodacom.co.za/help from your PC or cellphone.<br /> <br /> Thank you,<br /> Vodacom Customer Care<br /> <br /> <br /> <br /> Find out more about 31050 Keyword SMS options <br /> Contact Details <br /> <br /> </p> <p>----------------------<br /> <br /> <br />Vodacom 2016 <br /> <br /> <br /> </p> <p>----------------------<br /> <br /> <br />Disclaimer: The information contained in this e-mail is confidential and may be legally privileged, and is intended solely for the use of the individual or entity to whom it is addressed and others authorised to use it or receive it. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, or taking action in reliance of the contents of this e-mail is strictly prohibited, and may be ********. If therefore you have received this e-mail in error, please notify the sender immediately and then delete it. <br /> </p> <p>----- Original Message -----</p> <p>From:Marlene </p> <p>Sent: Thursday 20 October 2016 12:52:11 PM</p> <p>Subject: FW: Vodacom Notification - I ********** -7</p> <p> </p> <p> </p> <p> </p> <p> </p> <p>From: Marlene ********** <br /> Sent: 20 October 2016 12:32 PM<br /> To: 'Vodacom' ********** /> Subject: FW: Vodacom Notification - I ********** -7<br /> Importance: High</p> <p> </p> <p>Hi URGENT</p> <p> </p> <p>See email dated November last year.</p> <p> </p> <p>I got a funny sms – from don’t know who. This account was settled when I took all my contracts to Cell C, they had that package that they buy over the contract. According to me the sales person at that time said everything is done and finalized.</p> <p> </p> <p>Can you urgently send me the necessary invoice and what going on.</p> <p> </p> <p>Thanks</p> <p>Marlene</p> <p> ********** 110</p> <p> </p> <p>From: Marlene ********** <br /> Sent: 18 November 2015 09:54 AM<br /> To: 'Vodacom' ********** /> Subject: RE: Vodacom Notification - I ********** -7<br /> Importance: High</p> <p> </p> <p> </p> <p> </p> <p>Morning</p> <p> </p> <p>I gave notice to all my accounts with Vodacom. Because the one contract already expired in June/July, one in Oct/Nov.</p> <p> </p> <p>I have no information or letters that there is outstanding amounts. According to me, everything was finalized.</p> <p> </p> <p>Can you please send more detail statement and invoice how you get to this amounts.. then we need to make arrangements to pay this back..</p> <p> </p> <p>This is the first thing I hear about this.</p> <p> </p> <p>Thanks</p> <p>Marlene Engelbrecht</p> <p>From: Vodacom ********** <br /> Sent: 18 November 2015 09:45 AM<br /> ********** /> Subject: Vodacom Notification - I ********** -7<br /> Importance: High</p> <p> </p> <p>Vodacom notification</p> <p> </p> <p>Dear Vodacom Customer</p> <p>Please find attached an urgent notification from Vodacom.</p> <p>Kind regards<br /> Subscriber Collections</p> <p>(Automated Computer generated email. Please do not reply to this email.)<br /> <br /> </p> <p> </p> <p><br /> ----------------------</p> <p> <br />This email has been checked for viruses by Avast antivirus software. <br /> www.avast.com <br /> </p> <p><br /> This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this link https://webmail.vodacom.co.za/tc/default.html "</p> <p><br /> This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this link https://webmail.vodacom.co.za/tc/default.html "</p> <p>COMPLAINTS FORM</p> <p>(Please save document before typing details)</p> <p>DETAILS REQUESTED<br />PLEASE TYPE/WRITE DETAILS IN SPACE PROVIDED<br />Service provider complained about e.g. Telkom, Vodacom, MTN, Cell C, etc.<br />Cell C buy out of Vodacom contracts<br />Reference no. received when you complained to your service provider<br /> 003S~SCR4</p> <p>001FFaC0U3G9RS6</p> <p> I ********** -7<br />Telephone no. that your complaint relates to<br /> ********** 110<br />Name<br />MARLENE<br />Surname<br />ENGELBRECHT<br />Physical Address<br />25 EIKE AVENUE</p> <p>11 SILVER EIKE</p> <p>GENERAL ALBERTS PARK</p> <p>ABLERTON<br />Postal Address<br />THE SAME AS ABOVE<br />Postal Code<br /> <br />Province<br />GAUTENG<br />Contact Tel.<br /> ********** 110<br />Email address<br ********** ********** />Date<br />16/1/2017<br />From: ********** ********** <br /> Sent: 25 October 2016 03:49 PM<br /> To: ********** /> Subject: RE: Vodacom Customer Care Reply - Authentication Response ***</p> <p>Good day Marlene</p> <p> </p> <p>We acknowledge the receipt of your email.</p> <p> </p> <p>While we would like to be of further assistance, you would be required to direct your query to our Legal Department. They may be contacted on ********** (free from a Vodacom SIM card) or ********** (chargeable call) they are available Monday-Friday from 08:00-17:00</p> <p> </p> <p>Alternatively you may contact them via e-mail at ********** for further assistance with your account.<br /> <br /> Regards,<br /> Shireen Davids<br /> <br /> Customer Care<br /> eService Team</p> <p><br /> On 2016/10/25 03:27 PM, Marlene , wrote:</p> <p>Id: ********** 041088</p> <p>P O Box 17884, Randhart</p> <p>Cell nr????</p> <p> </p> <p>Kind Regards</p> <p>Marlene Engelbrecht</p> <p>From: ********** ********** <br /> Sent: 20 October 2016 12:54 PM<br /> To: Marlene ********** /> Subject: Vodacom Customer Care Reply - Authentication Response</p> <p> </p> <p> </p> <p> <br /> <br />Thank you for your email. Your reference number is: 003S~SCR4 <br /> <br /> <br />Please note: <br /> This is a system-generated email that requires your response in order to be processed. After that, a Customer Care agent will contact you within 24 hours.<br /> <br /> Protecting your Vodacom account from ***** is important to us, so before we can help you with your query, we need to verify that you are the owner of this account.<br /> <br /> Please reply to this email with these three bits of personal information:</p> <p>1.ID number or Company Registration Number for corporate accounts</p> <p>2.Physical or postal address that appears on your account</p> <p>3.Your Vodacom account number</p> <p>Want to help yourself and skip the call-centre queue?<br /> Visit the "Help me" section of the Vodacom website and get help and support online or use one of the recommend frequently asked questions below:</p> <p>Support information for your device <br />Easy to understand FAQ's relevant to your query or service <br />Instructional video content <br />Alternatively, you can chat to an agent online between the hours of 8am and 10pm or join a discussion in the Vodacom Community.<br /> <br /> Visit www.vodacom.co.za/help from your PC or cellphone.<br /> <br /> Thank you,<br /> Vodacom Customer Care<br /> <br /> <br /> <br /> Find out more about 31050 Keyword SMS options <br /> Contact Details <br /> <br /> </p> <p>----------------------<br /> <br /> <br />Vodacom 2016 <br /> <br /> <br /> </p> <p>----------------------<br /> <br /> <br />Disclaimer: The information contained in this e-mail is confidential and may be legally privileged, and is intended solely for the use of the individual or entity to whom it is addressed and others authorised to use it or receive it. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, or taking action in reliance of the contents of this e-mail is strictly prohibited, and may be ********. If therefore you have received this e-mail in error, please notify the sender immediately and then delete it. <br /> </p> <p>----- Original Message -----</p> <p>From:Marlene </p> <p>Sent: Thursday 20 October 2016 12:52:11 PM</p> <p>Subject: FW: Vodacom Notification - I ********** -7</p> <p> </p> <p> </p> <p> </p> <p> </p> <p>From: Marlene ********** <br /> Sent: 20 October 2016 12:32 PM<br /> To: 'Vodacom' ********** /> Subject: FW: Vodacom Notification - I ********** -7<br /> Importance: High</p> <p> </p> <p>Hi URGENT</p> <p> </p> <p>See email dated November last year.</p> <p> </p> <p>I got a funny sms – from don’t know who. This account was settled when I took all my contracts to Cell C, they had that package that they buy over the contract. According to me the sales person at that time said everything is done and finalized.</p> <p> </p> <p>Can you urgently send me the necessary invoice and what going on.</p> <p> </p> <p>Thanks</p> <p>Marlene</p> <p> ********** 110</p> <p> </p> <p>From: Marlene ********** <br /> Sent: 18 November 2015 09:54 AM<br /> To: 'Vodacom' ********** /> Subject: RE: Vodacom Notification - I ********** -7<br /> Importance: High</p> <p> </p> <p> </p> <p> </p> <p>Morning</p> <p> </p> <p>I gave notice to all my accounts with Vodacom. Because the one contract already expired in June/July, one in Oct/Nov.</p> <p> </p> <p>I have no information or letters that there is outstanding amounts. According to me, everything was finalized.</p> <p> </p> <p>Can you please send more detail statement and invoice how you get to this amounts.. then we need to make arrangements to pay this back..</p> <p> </p> <p>This is the first thing I hear about this.</p> <p> </p> <p>Thanks</p> <p>Marlene Engelbrecht</p> <p>From: Vodacom ********** <br /> Sent: 18 November 2015 09:45 AM<br /> ********** /> Subject: Vodacom Notification - I ********** -7<br /> Importance: High</p> <p> </p> <p> </p> <p>Vodacom notification</p> <p> </p> <p>Dear Vodacom Customer</p> <p>Please find attached an urgent notification from Vodacom.</p> <p>Kind regards<br /> Subscriber Collections</p> <p>(Automated Computer generated email. Please do not reply to this email.)<br /> <br /> </p> <p> </p> <p><br /> ----------------------</p> <p> <br />This email has been checked for viruses by Avast antivirus software. <br /> www.avast.com <br /> </p> <p><br /> This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this link https://webmail.vodacom.co.za/tc/default.html "</p> <p><br /> This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this link h From: Marlene ********** <br /> Sent: 20 October 2016 12:32 PM<br /> To: 'Vodacom' ********** /> Subject: FW: Vodacom Notification - I ********** -7<br /> Importance: High</p> <p> </p> <p>Hi URGENT</p> <p> </p> <p>See email dated November last year.</p> <p> </p> <p>I got a funny sms – from don’t know who. This account was settled when I took all my contracts to Cell C, they had that package that they buy over the contract. According to me the sales person at that time said everything is done and finalized.</p> <p> </p> <p>Can you urgently send me the necessary invoice and what going on.</p> <p> </p> <p>Thanks</p> <p>Marlene</p> <p> ********** 110</p> <p> </p> <p>From: Marlene ********** <br /> Sent: 18 November 2015 09:54 AM<br /> To: 'Vodacom' ********** /> Subject: RE: Vodacom Notification - I ********** -7<br /> Importance: High</p> <p> </p> <p> </p> <p> </p> <p>Morning</p> <p> </p> <p>I gave notice to all my accounts with Vodacom. Because the one contract already expired in June/July, one in Oct/Nov.</p> <p> </p> <p>I have no information or letters that there is outstanding amounts. According to me, everything was finalized.</p> <p> </p> <p>Can you please send more detail statement and invoice how you get to this amounts.. then we need to make arrangements to pay this back..</p> <p> </p> <p>This is the first thing I hear about this.</p> <p> </p> <p>Thanks</p> <p>Marlene Engelbrecht</p> <p>From: Vodacom ********** <br /> Sent: 18 November 2015 09:45 AM<br /> To: ********** /> Subject: Vodacom Notification - I ********** -7<br /> Importance: High</p> <p> </p> <p> </p> <p>Vodacom notification</p> <p> </p> <p> </p> <p>Dear Vodacom Customer</p> <p>Please find attached an urgent notification from Vodacom.</p> <p>Kind regards<br /> Subscriber Collections</p> <p>(Automated Computer generated email. Please do not reply to this email.)<br /> <br /> </p> <p>ttps://webmail.vodacom.co.za/tc/default.html</p> <p><br /> <br />This email has been checked for viruses by Avast antivirus software. <br /> www.avast.com <br /> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p>Kind Regards</p> <p> </p> <p>Marlene Engelbrecht</p> <p>Chief Finance Officer</p> <p>(011) ********** </p> ********** <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p>From: ********** ********** <br /> Sent: 28 January 2017 09:03 AM<br /> To: ********** /> Subject: REF : ********** ********** 06 - ********** 15</p> <p> </p> <p>Please</p>