1 reviews | Active since Jul 2012
False data charges - *****s your money first and then might offer you proof/reason
<p>So 2 months ago I sign up for a 40gb Cell C special. 20GB anytime data, 20GB night owl. Plus free pocket router. Too good to be true - well clearly it was. I am never up late enough to use the night owl data. Except the other night I needed to run some updates and download a few things, so I leave everything set up and when I wake up during the night after 12am, I turned everything on and set my mac to automatically turn off after 3 hours. Only to my suprise to find a bill of R800 additional to my contract the next morning. They reckon my I used up my 20GB night owl data in 15 minutes after 12am and then an additional R800 worth of data. I have a list of everything that downloaded an it equates to max 15gb. So cell C's awful service department reckons once the bill is with accounts at the end of the months it is closed and they cannot give me details, but they'll send me an estimate of downloads in the meantime. 1 week later, no email of proof, and basically they are saying pay first, argue later. So ***** my money without reason and then you can reason till you're blue in the face for some proof of why we over charged you!! I am furious. Needless to say I am blocking Cell C on my bank account. You are welcome to cut off my data in the meantime.</p>
Hi Mel
We will get one fo our data specialists to assist. A data validation report will be done which will indicate how your data was used.
Do expect communication.
Regards
Cell C | PN
Hi Mel
We will get one fo our data specialists to assist. A data validation report will be done which will indicate how your data was used.
Do expect communication.
Regards
Cell C | PN
Skhumbuzo could not get hold of you on your contact numbers. However he sent an email advising you of this and requested for an alternative number where he can get hold you and assist.
Please respond to his email and he will gladly assist.
Regards
Cell C | PN
Skhumbuzo could not get hold of you on your contact numbers. However he sent an email advising you of this and requested for an alternative number where he can get hold you and assist.
Please respond to his email and he will gladly assist.
Regards
Cell C | PN
Not true. No SUPRISE there. I have had my cellphone on me ALL DAY. No miss calls or messages. Try another reason.
Not true. No SUPRISE there. I have had my cellphone on me ALL DAY. No miss calls or messages. Try another reason.
Please respond to Skhumbuzo's email that was sent to your Gmail account this morning at 11:38 where you were requested for an alternative number as he could not get hold of you.
Regards
Cell C | PN
Please respond to Skhumbuzo's email that was sent to your Gmail account this morning at 11:38 where you were requested for an alternative number as he could not get hold of you.
Regards
Cell C | PN
I did respond. No one called. He emailed again this evening to ask what time to call. I have advised.
I did respond. No one called. He emailed again this evening to ask what time to call. I have advised.
Please be advised that Skhumbuzo could not get hold of you on your contact number. However, he will keep trying.
Regards
Cell C | PN
Please be advised that Skhumbuzo could not get hold of you on your contact number. However, he will keep trying.
Regards
Cell C | PN
Still have my phone on me. Receive plenty other calls. None from cell c. I don't know who he is claiming to be calling. Unless you are calling my cell c number which in your system should reflect as a data contract. But no one from cell c has contacted me on the number I provided.
Still have my phone on me. Receive plenty other calls. None from cell c. I don't know who he is claiming to be calling. Unless you are calling my cell c number which in your system should reflect as a data contract. But no one from cell c has contacted me on the number I provided.
As per communication, Skumbuzo will revert with feedback.
Regards
Cell C | PN
As per communication, Skumbuzo will revert with feedback.
Regards
Cell C | PN
Service continues to just be a shock! So back and forth discussions and reports and I realise the consultant is referring to May. At no point did I refer to May. SERIOUSLY! WAKE UP!
Service continues to just be a shock! So back and forth discussions and reports and I realise the consultant is referring to May. At no point did I refer to May. SERIOUSLY! WAKE UP!
Interesting conversation with family and friends. 1 had similar experiences previously and cancelled her contract. Said expense was worth getting rid of the poor service. A family member has gotten money back through your ***** department. Another in the process of opening a ***** case with the police. 2 people stated the were charged for data they didn't use on exactly the same date and time as what Skhumbuzo claims I used my account (when my modem was off and contracdictory to what your service consultant told me on my first call who said it was midnight data that was exceeded). No one at cell c knows what is plotting clearly!!! This is a very scary experience. I am reversing the debit with the bank till this is solved and will take further action as my friends and family did. Clearly you like getting away with this kind of ********** charges on your customer accounts.
Interesting conversation with family and friends. 1 had similar experiences previously and cancelled her contract. Said expense was worth getting rid of the poor service. A family member has gotten money back through your ***** department. Another in the process of opening a ***** case with the police. 2 people stated the were charged for data they didn't use on exactly the same date and time as what Skhumbuzo claims I used my account (when my modem was off and contracdictory to what your service consultant told me on my first call who said it was midnight data that was exceeded). No one at cell c knows what is plotting clearly!!! This is a very scary experience. I am reversing the debit with the bank till this is solved and will take further action as my friends and family did. Clearly you like getting away with this kind of ********** charges on your customer accounts.
Skhumbuzo has been in contact with you to assist and provide feedback regarding this matter.
Regards
Cell C | PN
Skhumbuzo has been in contact with you to assist and provide feedback regarding this matter.
Regards
Cell C | PN
Skhumbuzo has been in contact with you to assist and provide feedback regarding this matter.
Regards
Cell C | PN
Skhumbuzo has been in contact with you to assist and provide feedback regarding this matter.
Regards
Cell C | PN
Yes he has. Unfortunately I will have to find time somewhere to go through your inaccurate data verification pages which were sent to me. And then report the matter to *****. Again. Thanks for *****ING MY MONEY! and then making it my problem to prove how dishonest you are. What a waste of my time. eg. hundreds of charges for Samsung cloud - my husband and I own iPhones! charges for visiting a varsity college website for downloads - appears NO WHERE in my browser history. So I guess there are another 10 pages of incorrect charges I need to prove. Thank Cell C for the extra admin. I have your cancellation policy. I will be making use of it.
Yes he has. Unfortunately I will have to find time somewhere to go through your inaccurate data verification pages which were sent to me. And then report the matter to *****. Again. Thanks for *****ING MY MONEY! and then making it my problem to prove how dishonest you are. What a waste of my time. eg. hundreds of charges for Samsung cloud - my husband and I own iPhones! charges for visiting a varsity college website for downloads - appears NO WHERE in my browser history. So I guess there are another 10 pages of incorrect charges I need to prove. Thank Cell C for the extra admin. I have your cancellation policy. I will be making use of it.
So since cancelling my contract, not only did I not receive confirmation, but no further explanation from Cell C on the data charges to my account that make no sense. So you just off with my money and now refuse to communicate any further till you slap me with another unreasonable cancellation charge for YOUR shocking lack of service which led to cancellation. Nice
So since cancelling my contract, not only did I not receive confirmation, but no further explanation from Cell C on the data charges to my account that make no sense. So you just off with my money and now refuse to communicate any further till you slap me with another unreasonable cancellation charge for YOUR shocking lack of service which led to cancellation. Nice
Hi Mel
We will get someone to contact you and provide clarity.
Regards
Cell C | PN
Hi Mel
We will get someone to contact you and provide clarity.
Regards
Cell C | PN