False contract sold

Item: Cell C
Rating: 1
Author: romy S

On the 10th of March, I signed a contract that included my LG phone, a second LG phone and a R2000 voucher.

I was told on the day the LG rep was on leave and to come back on the 12th of March to receive my voucher.

The LG rep arrived with a watsapp message to receive my voucher. 5 days later I get told my voucher isn't valid as I signed the contract the day before the promotion started.

I was sold the contract trusting the cell c representative. He told me what the promotion was. Why I question if it had started yet or not! Extremely dissatisfied as my only response is it is now lockdown, nothing we can do. This is after promises that it will be sorted out

Helpful (0)

Replies (2)

Cell C's replyOfficial

29 Mar 2020, 09:16

Good day Romy

Thank you for bringing this to our attention.

We regret to hear of your unpleasant experience with our team and would like to look into this.

Upon the end of the lockdown period please send us an email to *** with your ID number and the consultant that was assisting you.

We will then be in touch with further assistance.

^YM

Best regards,

Cell C's reply29 Mar 2020, 09:16

Official

Best regards,

romy S's updateReviewer Update

03 Apr 2020, 08:32

Hi there,

Thank you for your response! It has no been 3 weeks with poor to no communication from the cell c representative as well as the LG representative.

Both have assured me they are working on it and I receive no correspondence for days!

I do understand it is the lockdown but this voucher was sold to me as part of a contract I signed on the 11th of March! This was before the country was in lockdown.

I would appreciate if a representatives contacts me regarding the above as I feel I have been treated unfairly and been sold a contract that has been invalid as I have not received everything I agreed to!

Awaiting your response!

Romy

romy S's update03 Apr 2020, 08:32

Reviewer Update