False contract information and bad service

Bought a new contract and was give incorrect information about the contract. Took a week to get the phone as the brand new phone I received was damaged and had to be replaced, that takes 5-7 working days (shocking) then it took me another 2 days to get help with the contract not being what I wanted. Got a phome call from migrations giving me options and I agreed to bod of them. It has been another week of phoning and screaming and being shunted around from one dept to the next and the contract has still not been migrated. All the consultants do is send emails. Absolutely useless. Pls note the only thing cell c has managed to do is take my money, that they can do right.