False assurances every time

Oh boy am I am more than gatvol of constantly complaining about the same thing. Each time I'm assured it's been sorted, but now it's even WORSE!!! Instead of, ad I'm ASSURED will be done, that ONLY I as the account holder will get the sms regarding the amount for my debit order, MY OTHER SON HAS ALSO BEEN ADDED TO THE LIST!!!!! This is really getting a bit ridiculous now, a real circus. Can nobody get it right there?????? Simple request, keep my family members whom I have contracts for out of my PERSONAL business!!!! ONLY use MY number. Nobody has even bothered to contact me regarding my last posting here, how rude. I also asked when I upgraded my parents data contract if the 10 + 10 promotional will be enough for them. The consultant said yes. Then someone phoned again regarding my query about the router not connecting, more than a month after escalating my problem. I asked him the same question before the upgrade kicked in. He phoned me back and said the data is sufficient. Today I get an SMS saying 1MB is remaining and it's only the 25th. So, the 10+10 GB is NOT enough and now my parents sit without data until the 1st. So every month this is going to happen and I tried to prevent this. So what now????? I hope someone has the decency to actually DO SOMETHING ABOUT BOTH COMPLAINTS. BUT, is there actually someone capable cause to me it seems not and I'm not allowed to let the CEO know he has incapable staff. Definitely time to report this to ICASA!!!