mM
mcphallen M
1 reviews | Active since Jul 2025
14 Jul 2025, 08:54
False and Misleading advertising
I purchased a Cell C HCF bundle for 500 minutes for 30 days of which I spent R119. I was shocked to get a text saying I have less than 400min 3 days later. Turns out when a call sends you to Voicemail and you drop it just a second in, Cell C charges you for a full minute. That has been a case with me as a second is charged as a minutes and the adverti*****t says 500min for 30 days @R119.
Why are we being misled and ****** of our hard earned money. Why is Cell C behaving like a mafia that is out there to rob people and make them poorer.
I then received a text from Cell C saying that I have 395 free minutes. How are they free if I paid for them
All I want is what I paid for not this day light *******.
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Replies (1)
Cell C's replyOfficial
14 Jul 2025, 09:07Dear Mcphallen Mojaki,
Thank you for reaching out and bringing this matter to our attention.
We sincerely apologize for any confusion or frustration caused by your experience with the Cell C HCF bundle. We understand your concerns regarding the way minutes are deducted, especially in cases where calls go to voicemail or last only a few seconds.
In order to thoroughly investigate your query and provide a reasonable explanation, we kindly request that you provide us with the following details:
Once we have this information, we will review your account activity and the bundle usage to clarify the deductions and address your concerns accordingly.
Thank you for giving us the opportunity to resolve this matter. We look forward to your response so we can assist you further.
Kind regards,
Cell C | GM
Thank you for reaching out and bringing this matter to our attention.
We sincerely apologize for any confusion or frustration caused by your experience with the Cell C HCF bundle. We understand your concerns regarding the way minutes are deducted, especially in cases where calls go to voicemail or last only a few seconds.
In order to thoroughly investigate your query and provide a reasonable explanation, we kindly request that you provide us with the following details:
- The Cell C number in question
- The date on which you purchased the bundle
Once we have this information, we will review your account activity and the bundle usage to clarify the deductions and address your concerns accordingly.
Thank you for giving us the opportunity to resolve this matter. We look forward to your response so we can assist you further.
Kind regards,
Cell C | GM
Cell C's reply14 Jul 2025, 09:07
Official
Dear Mcphallen Mojaki,
Thank you for reaching out and bringing this matter to our attention.
We sincerely apologize for any confusion or frustration caused by your experience with the Cell C HCF bundle. We understand your concerns regarding the way minutes are deducted, especially in cases where calls go to voicemail or last only a few seconds.
In order to thoroughly investigate your query and provide a reasonable explanation, we kindly request that you provide us with the following details:
Once we have this information, we will review your account activity and the bundle usage to clarify the deductions and address your concerns accordingly.
Thank you for giving us the opportunity to resolve this matter. We look forward to your response so we can assist you further.
Kind regards,
Cell C | GM
Thank you for reaching out and bringing this matter to our attention.
We sincerely apologize for any confusion or frustration caused by your experience with the Cell C HCF bundle. We understand your concerns regarding the way minutes are deducted, especially in cases where calls go to voicemail or last only a few seconds.
In order to thoroughly investigate your query and provide a reasonable explanation, we kindly request that you provide us with the following details:
- The Cell C number in question
- The date on which you purchased the bundle
Once we have this information, we will review your account activity and the bundle usage to clarify the deductions and address your concerns accordingly.
Thank you for giving us the opportunity to resolve this matter. We look forward to your response so we can assist you further.
Kind regards,
Cell C | GM