False Amounts

Cell C can **** a customer off, I have to say. I called on Monday 09/04/2018 @ 10:14 084143 to cancel my contract spoke to Glander, asked her for a settlement fee to settle off and cancel my contract, change it to prepaid she said it would be R621.19 , I agreed and said I will transfer the amount on the day she also informed that it would take a day or two to reflect on their side. On that time my contract phone was still working after few minutes a lady called and I quote " Hi my name is Katlego calling from Cell c before we start, I need to confirm your details, your full name ma'am please " like what the F@&$, you call me and I have to give out my details just like that we live in a ********** world, I then just cut the call, she called again I said to her I already spoke to cell c agents and told that that I would be canceling my contract, few minutes went by my phone was suspended. I paid and send proof of payment same day, I called 10/04/2018 to check if it has reflected they said no. Then called today 11/04/2015 spoke to Boys and he told be that the amount I have paid is short by R218, which was on arrears for last month. Now it's seems like I was given false amount by people who works at the company and last month Cell C debited R266 and R500 which I had to reverse back (R500) and that charged me R40 which I don't know still now why they took so much in my account which is not the agreed installment. I request a solution to this as I would also like recording of Glander and I on the 9/04/2018 10:14 it's my proof to hand it out to the police and court as I would be laying out charges to CellC. I am sick of this network ?