wB
wynand B
1 reviews | Active since Aug 2012
22 Jan 2019, 10:35
False Advertizing/Very Poor service by Cell C
On 3 January 2019 my wife received promotion e-mail for upgrade on her Cell C contract in which it states the Mercer laptop will be on special on 4 January 2019 with 3 gig during day and 3 gig during night for R280/ month. On the 4 January 2019 she went and signed for her upgrade taking 2 mercer laptops but Cell C had non in stock(not at the Waterfall mall shop or at the warehouse). Today 2019-01-22 the stock was only made available but now Cell C headoffice does not want to give it at the same special offer even though the deal was signed on the promotion day. How can Cell C sell something that they dont have in Stock.
Helpful (0)
Replies (4)0
Replies (4)
Cell C's replyOfficial
22 Jan 2019, 10:55Good morning Wynand
We will get one of our team members to assist accordingly with this matter.
Regards
Cell C | PN
We will get one of our team members to assist accordingly with this matter.
Regards
Cell C | PN
Cell C's reply22 Jan 2019, 10:55
Official
Good morning Wynand
We will get one of our team members to assist accordingly with this matter.
Regards
Cell C | PN
We will get one of our team members to assist accordingly with this matter.
Regards
Cell C | PN
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wynand B's updateReviewer Update
22 Jan 2019, 11:10We will see, proof is in the pudding
wB
wynand B's update22 Jan 2019, 11:10
Reviewer Update
We will see, proof is in the pudding
Cell C's replyOfficial
22 Jan 2019, 14:37Lungile has been in contact with you to assist and advise on a way forward regarding this matter.
Regards
Cell C | PN
Regards
Cell C | PN
Cell C's reply22 Jan 2019, 14:37
Official
Lungile has been in contact with you to assist and advise on a way forward regarding this matter.
Regards
Cell C | PN
Regards
Cell C | PN
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wynand B's updateReviewer Update
23 Jan 2019, 22:11Thanks to Lungile and the Waterfall Mall manageress we got our laptops today, you are stars. You did in one day what your call center was unable to do in three weeks. Please retrain the Call Center personnel they are not helpful and you can never be transferred to the call center Manager or Cell C Management to address issues like this.
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wynand B's update23 Jan 2019, 22:11
Reviewer Update
Thanks to Lungile and the Waterfall Mall manageress we got our laptops today, you are stars. You did in one day what your call center was unable to do in three weeks. Please retrain the Call Center personnel they are not helpful and you can never be transferred to the call center Manager or Cell C Management to address issues like this.