False advertising, worse service, lies, none helpful, ********* company

False advertising, worse service, lies, none helpful, ********* company I’m highly disgusted frustrated and mad at the service I’m getting from Cell C I pay every month and Cell C don’t have a problem getting there R359.01 from my account even with me having problems with this router all the time. Most months I have data left as the router does not work I have to keep logging on and rebooting it I have to switch it off and on all the time for me to get signal. In June last year they debited me R1100 plus instead of the R359 and did not even make means to talk about a fix for that and to see how they will repay me instead I got a funny story of me being registered for extra content which makes no sense as they could not tell me what it was that I was registered for and why all off a sudden that month but every other month I had no problem.

Now the contract is ending the 13th December and I put my notice in last month on the 10th I confirmed with the lady that the normal and last payment will be r359.01 she said yes now I get a bill of R600.63 I still have over 35 gigs to use and the excuse I’m getting for this bill amount that’s not the normal amount makes no sense. If you saying I can only use it till the 13the then fine I don’t want it after that but I’m not prepared to pay more I’m sorry that was not the agreement this is unacceptable.

I would like to talk to someone that will not give me a made up story or thumb suck a reason but give me what I want and what works for me. You as cell C cannot make dissections for me without my agreement or acknowledgement of it this is wrong. I am restraining from saying how I really feel as this will just be stared out in this msg. Please can I get someone that understands what I want to assist me and do it fast please still waiting for a technician to come fix my router since it stopped working. I was told to take it to the shop I get there they tell me they will send it in but I will have to pay if they fix it even thou it needs to be fixed in the contract period as I cancelled. And that they cannot test it for me as the shop does not have the a technician or roaming 4G.

I want help as the 13th is days away and I want an answer and fix before then I will not pay the billed amount as that is not our agreement at all.

I don't want the call to be dropped like the past 2 days every time I try and explain what I want and the lies that i get fed makes me mad and i tell you that you will not like it when I get mad and swear and shout.

The customer is right I'm right you wrong as Cell C I want this fixed no excuses. Trust me I'm very Mad I don't need a story I need help and the right help.