LM
Loeto M

1 reviews | Active since Mar 2015

11 Jul 2015, 15:48

False advertising, unfair contract

I signed up for a 24 month contract in 2013 and June 2015 was supposed to be the final month of my contract. Apparently not, the contract does not end within 24 months, I have to end it and that is in the T&C's which I never got from Cell C. The only thing I got from the store was a Tax Invoice explaining how much I was going to pay and for how long, my banking details, personal details and my employer details only, Nothing about I must cancel the contract in month 24 because the contract will go on. Cell C, please stop misleading your customers. I need proof that I signed for those terms and conditions. When you advertise a contract and you say 24 months but actually is forever and you fail to inform your customers, that's unfair practise.

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Replies (1)
Cell C
Cell C's reply13 Jul 2015, 07:52
Official
Hello loetomotsemme,

Thank you for posting to us.

One of the consultants in the escalations team will contact you and assist with this matter. Do expect communication soon.

We apologize for the inconvenience caused.

Regards
Cell C | PN