1 reviews | Active since Oct 2016

18 Apr 2017, 19:56

False advertising on upgrade and lies told.

<p>I have been with Cell C for 2 years and counting. I've had a problem in 2015 with them and was resolved I must add with excellent service and no hassles. But what has happened now? Firstly I had to upgrade in April and was interested in the Galaxy A7 2017 edition and no store not even headoffice had in stock.. There I already flipped my lid and numoures arguments. Go check your calls cell c. And so then I've decided to take the Galaxy A5 2017 edition instead as no one could assist which was a good deal and fits in my budget. I was told by a Cell C representative man on the 19th of March at The Glen (unfortunatly I didn't get his name) when I took out the contract on the pinnacle 150 that I'll get 150min, 150 mb data and 150sms + the special running was for a extra 1gb per month for 24 months on TOP UP! It came to R519 a month and was very happy afterwords. On the 1st of April 2017 I have received everything else but the 1gb promised. I therefor went into the same store today 18th April 2017 the glen Cell C and spoke to a gentleman called muhummed.I asked him nicely what has happened and if he could fix it and came back to me and asked his collegue next to him good question mam, the gentleman next to him then said oh there's the problem it's because it's not a open contract or something like that. Muhummed then returned to his manager and said the same thing and there is nothing he can do about it. Cell C if you don't fix this error when your staff members sold me this with false adds. I will there for cancel all 3 my contracts I currently have and go further with this.</p>

0
Replies (4)
Cell C
Cell C's reply19 Apr 2017, 07:23
Official

Hi Amanda

We will ensure that this matter is sorted. Do expect to hear from one of our team members shortly.

Regards

Cell C | PN

Cell C
Cell C's reply19 Apr 2017, 10:48
Official

Please respond to Lungi's email for further assistance.

Regards

Cell C | PN

Cell C
Cell C's reply19 Apr 2017, 10:52
Official

Maropeng confirmed that he has assisted you with this matter and we trust that an amicable resolution has prevailed.

Regards

Cell C | PN

's update19 Apr 2017, 11:48
Reviewer Update

Maropeng has assisted me on this matter; thank you for your assistance.

I would like to go further with Cell C, so kindly train staff so that we do not stumble forward on this behalf in future again.

Thank you Cell C.