DR
Deta R

1 reviews | Active since Mar 2009

22 May 2018, 19:11

False advertising of Free Data with prepaid Phones.

After last month's Fiasco to get my Data out of CellC, it is horrific to wait a week for some sort of result out of Cell C. It is bad that i need to tell the agents that the terms and conditions they refer to, do not exist. They wanted me to believe that i need to wait 30 days after the recharge before i qualify for my Free data. CellC reply: "The last recharged on 20/04/18 and next recharge should be done after 30 days from the last in order for you to qualify. We informed you of 1st recharge and that 2nd was on 15th not within 30 days." After a week of waiting, i go to their own website and copy and paste the terms and conditions regarding the data. They then say it will be loaded, i need to be patient. I do not even get an apology, just a request to be patient, again. The actual T's and C's are: "Standard RICA process applies. The 6GB on the Cell C Fantasy phone consists of 1GB per month for 6 consecutive months subject to the customer meeting the recharge requirements of a single minimum recharge of R50 every month for the 6 month period." Will i need to go through this exact same process for the next 4 months? Or will someone at Head Office, catch a wake up.

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Replies (1)
Cell C
Cell C's reply23 May 2018, 07:35
Official

Good morning Deta

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants will contact you and assist.

Do expect communication.

Regards

Cell C | PN