1 reviews | Active since Oct 2015
False Advertising of deals
04tNov 2015 Cell C advertised a LTE launch contract of 40gb daytime and 40gb night time @ R399.00 pm. My wife signed up for this contract. Here is the catch. the contract was taken out on 04/11/2015.<br> Billing been as follows:<br> Dec 2015 R 2058.34 (DATA CHARGE R 223.46 + VAT)<br> Jan 2016 R 455.10 (no additional charges)<br> Feb 2016 R 1179.99 (Data charges R 202.58 + vat)<br> If data charges for the period was approx. R425 for the period, <br> Above makes no sense versus contract signed of R399. Attempting to query this with customer care was fruitless. I have a better understanding of their invoice. Went to walk in store thereafter.<br> Consultant and manager looked at my query and agreed its wrong. Consultant placed a call with *** on 12/02/2016. Informed me query will be attended to within 12 to 48 hours. Called customer care on 17 and 18/02/2016. No progress to report. Went back to walk in centre Centurion. They called cust cent again. promised that query will be solved by Mon 22/02/2016. Monday morning consultant called to say query being resolved. Made numerous call to cust service since. No response other than a sms to give new ref no logged on 22/02/2016??? ref ***.
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Cell C | PN
Thank you for posting to us.
We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication during the course of the day.
Regards
Cell C | PN
