FALSE ADVERTISING / MISLEADING CONTRACTS / *****

Cell C advertises a month-to-month deal which allows you to "cancel anytime" and "subscribe month to month with NO cancellation fees". It is referred to as "no lock in". This was explained to me as such, and I agreed to the deal. I have another contract which is expiring within a few weeks, and I phoned them to hear if I can switch this contract/number to the same deal. When accepting the contract, the consultant suddenly mentioned "commitment fees" - the adverti*****t EXPLICITLY states NO FEES. The consultant just said that the terms has changed and there is fees now. I refused to proceed, but I insisted that if they advertise something, they should stick to the adverti*****t or stop advertising. A week later, and its still being advertised incorrectly on the website. In light of this I queried my existing contract - and was informed that, although I was never explained the new terms or agreed to their terms or was even informed of the Fees let alone agreed to it - I am responsible to pay R1900 commitment fees. I have, over the last week, lodged several complaints to their customer service department. I had one call from a guy telling me that he cannot help me with the complaint, and that I should phone them and ask for a manager.