False advertising is an infliction of our Customer Protection rights as per the CPA, and I will be taking it up further.

I am beyond disappointed in you guys and the poor service delivery offered by your call center agents. I upgraded to your double up promotion a few months back. It gives me 20gigs of day data and 20gigs of night data for R299 per month. I saw on TV that this deal is meant to come with a free mobile router. Naturally, when I called in to process the upgrade, your agents did not advise me about this promotional extra. Not surprised, because I have already established from all the issues I have had with CellC this year that you guys will avoid any extra admin with your clients in order to save a few bucks on your side. In any event, I called in to your Follow Ups department at your Joburg office to find out which branch I can collect my "FREE INCLUDED" router from, as advertised. Gwen told me that this is not possible unless I put in an upgrade reversal. She also advised me that this reversal would then stop my data package, but I will still have to pay for it. She then advised that I can thereafter place the upgrade again in stores in order to collect the free router. Before I use harsh words to write up a new Hello Peter review telling you exactly what I think of this "procedure" of yours, please have my router delivered to me, or let me know where I can collect it, otherwise I will be reporting you for false advertising, which is an infliction to my Customer Protection rights as per the CPA. I will NOT do an upgrade reversal. That means I will have to pay for data that I won't even be getting anymore, until I can come into your stores to place the upgrade from scratch and collect the router. How inconvenient! If you guys aren't willing to actually give out the free router that YOU advertised nationwide, then DON'T advertise, it's as simple as that. I reported this issue to you guys almost two months ago, and have been waiting for feedback. It's pathetic how little you actually care about client satisfaction. I have been with every service provider locally, and CellC is, without question, the most non-responsive and non-consequential. At this point, I can't wait for my contract to near its end. I can tell you for a fact that neither myself nor any of my family or friends will will be utilizing your services again in future. Pathetic service.