FALSE ADVERTISING ********** ACTIVITY

<p>To whom it may concern...</p> <p> </p> <p>I've been a customer of cell c for some time now ...</p> <p> I've had some issues in the past with them but nothing compared to what has recently just happened ... Upon upgrading 2 of my contracts recently via telephone ... The contracts consist of Huawei P8 lite cell phones , 50 mb data 50 sms and 50 free minutes for a period of 24 months at an amount of R149 per month ... this was ideal for me as I can afford the monthly debit amount of R298 for both upgraded contracts ... In January this year my debit order was as agreed upon when I took the upgrades ... R149 x 2 ... but now in February I was debited R170 per upgrade ... Shocked and very upset as cell c had over charged me I called the customer service centre on 140 to query the issue... a helpful consultant assisted me in the reason to why I was being over charged ... As she said cell c sent out sms notifications of price increases ... reasons for price increases are due to inflation ... I haven't received any sms notifications nor did I accept any increases in my premiums when I took out the upgrades ... To my knowledge the consultant who assisted me with the upgrade confirmed that I will pay nothing more than what was agreed upon R149 per upgrade ... Cell C have forcefully debited extra money WHICH I do not have to spend from my account ... and as the consultant said ... there is nothing she can do to assist on the matter... I regret upgrading my contracts and will never advise anyone to join cell c protecting them from their ******* ********** tactics of *****ing MONEY from their clients... </p> <p> </p> <p>Please if there is anyone who can assist me with this issue , it would be highly appreciated ... I would like to cancell my upgrades with this ********** service provider cell c as soon as possible before they ***** more money for the next 22 months ... </p> <p> </p> <p>KINDEST REGARDS</p> <p>MR ZC</p>