False advertising for Cell C online deals
I ordered the Online Premium 10GB TopUp package on Thursday the 14th of February from the Cell C website. I was expected to pay the pro rata rate for the package immediately before anything would be processed. The website states that the sim card would be delivered and registered within 48 hours. I still have not received the sim card nor an update regarding my order status from Cell C. I requested feedback from the online chat and was advised that my order was not even consigned to the courier yet. I would advise anyone to avoid signing up for Cell C online packages because they do not honour the agreements on their website
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Replies (5)
Cell C's replyOfficial
19 Feb 2019, 07:16Good morning Darren
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants will contact you and assist.
Do expect communication.
Regards
Cell C | PN
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants will contact you and assist.
Do expect communication.
Regards
Cell C | PN
Cell C's reply19 Feb 2019, 07:16
Official
Good morning Darren
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants will contact you and assist.
Do expect communication.
Regards
Cell C | PN
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants will contact you and assist.
Do expect communication.
Regards
Cell C | PN
Cell C's replyOfficial
19 Feb 2019, 11:34Kindly reply to the email Moses sent as he could not reach you on your contact number.
Regards
Cell C | PN
Regards
Cell C | PN
Cell C's reply19 Feb 2019, 11:34
Official
Kindly reply to the email Moses sent as he could not reach you on your contact number.
Regards
Cell C | PN
Regards
Cell C | PN
's updateReviewer Update
19 Feb 2019, 11:42I rep**** immediately after receiving the email from Moses asking to be called back at 11am as I was in a meeting.
's update19 Feb 2019, 11:42
Reviewer Update
I rep**** immediately after receiving the email from Moses asking to be called back at 11am as I was in a meeting.
's updateReviewer Update
21 Feb 2019, 09:03After a week , I still have not received the sim card nor have I been reimbursed, This is a clear example of why I cancelled my previous cell c contracts.
's update21 Feb 2019, 09:03
Reviewer Update
After a week , I still have not received the sim card nor have I been reimbursed, This is a clear example of why I cancelled my previous cell c contracts.
's updateReviewer Update
22 Feb 2019, 11:03I received the sim card yesterday afternoon , however I still have not been reimbursed for the lost time that I was charged for , Cell C plans to debit my account again on the 25th which is completely ********* considering I cant even use the sim card until it is active and my number has ported.
's update22 Feb 2019, 11:03
Reviewer Update
I received the sim card yesterday afternoon , however I still have not been reimbursed for the lost time that I was charged for , Cell C plans to debit my account again on the 25th which is completely ********* considering I cant even use the sim card until it is active and my number has ported.