1 reviews | Active since Jun 2016

09 Apr 2019, 09:01

False advertising - Cost to be paid for data rol*****

So I called in with a query with regards to why my data has not rolled over as per die Icasa ruling. And to my surprise i was informed that I would have to pay for my data to roll over and there is no fixed amount the cost will be determined with regards to the amount of data the is rolling over.

As i explain to the back office lady that called me that this can not be true as I have heard on 702 and Media in general that the only service provider that said that they will be charging for data to roll over was Vodacom and they retracted that statement after the backlash that they got from the public. So i'm extremely surprised now that I hear Cell C is also charging for data rolling over.

I will be calling in to 702 and informing that about your false advertising.

I will be moving my business away from Cell C

0
Replies (3)
Cell C
Cell C's reply09 Apr 2019, 09:21
Official
Good morning Fabian

Please be advised that the type of contract you are on, does not form part of the new  ICASA End User Charter Regulation for rolling over of unused data.

Regards
DA
's update09 Apr 2019, 09:32
Reviewer Update
Ok let's discuss this on a more public platform as 702 as i'm calling them today and maybe you can respond there. At no point did Cell C say that there are certain contracts that the ICASA ruling does not apply to. But lets see if 702 considers this matter worth talking about...
's update09 Apr 2019, 09:32
Reviewer Update
Ok let's discuss this on a more public platform as 702 as i'm calling them today and maybe you can respond there. At no point did Cell C say that there are certain contracts that the ICASA ruling does not apply to. But lets see if 702 considers this matter worth talking about...