zN
zibusiso N
1 reviews | Active since Jan 2019
02 Mar 2021, 11:58
False advertising by cell c
My query of false advertising by cellc at PePstores is still unresolved even after they admitted and thier staff failing to attend proper to the matter, the advertisments of free data on brochures are n PePstores are still promising people free data that we now all know is just a lie so you can buy thier phones. Cell c apologizing but not resolving the issue is just as good as telling me to shove it.
Zibusiso s Nyathi
Helpful (0)
Replies (7)0
Replies (7)
Cell C's replyOfficial
02 Mar 2021, 12:54Good day zibusiso
Thank you for contacting us. Please private message us a reference number. We would like to follow up.
^NT
Thank you for contacting us. Please private message us a reference number. We would like to follow up.
^NT
Best regards,
Cell C's reply02 Mar 2021, 12:54
Official
Good day zibusiso
Thank you for contacting us. Please private message us a reference number. We would like to follow up.
^NT
Thank you for contacting us. Please private message us a reference number. We would like to follow up.
^NT
Best regards,
zN
zibusiso N's updateReviewer Update
02 Mar 2021, 13:21I've never been given any reference number...my phone number is all I e got ***
zN
zibusiso N's update02 Mar 2021, 13:21
Reviewer Update
I've never been given any reference number...my phone number is all I e got ***
Cell C's replyOfficial
03 Mar 2021, 08:09 Thank you for contacting Cell C. We have received your query and upon investigation we came to the below conclusion. The advert promised 1.2GB in the first month and thereafter 480MB for the next 5 months which is a total of 3.6GB. According to your cellphone number you are on the All in One 300MB plan which offers 600MB * 6 months which is a total of 3.6GB. The above is subject to you recharging with a minimum of R20 per month. We offered you 1GB as a goodwill gesture which you rejected and asked for 1GB for the next 12 months. We would like to inform you that we will not be able to meet your request. We would like to apologise for any confusion caused and hope this puts the matter to rest.
^MM
^MM
Best regards,
Cell C's reply03 Mar 2021, 08:09
Official
Thank you for contacting Cell C. We have received your query and upon investigation we came to the below conclusion. The advert promised 1.2GB in the first month and thereafter 480MB for the next 5 months which is a total of 3.6GB. According to your cellphone number you are on the All in One 300MB plan which offers 600MB * 6 months which is a total of 3.6GB. The above is subject to you recharging with a minimum of R20 per month. We offered you 1GB as a goodwill gesture which you rejected and asked for 1GB for the next 12 months. We would like to inform you that we will not be able to meet your request. We would like to apologise for any confusion caused and hope this puts the matter to rest.
^MM
^MM
Best regards,
zN
zibusiso N's updateReviewer Update
03 Mar 2021, 08:48As I have clearly stated before,I did not buy into the data plan you talk of,but after seeing your advert of 1,2 GB on the first month,that is what I bought into.your advert never mentioned anything you are saying now ..even this plan that you talk of,did you follow through on the 2nd month which is Feb?.
zN
zibusiso N's update03 Mar 2021, 08:48
Reviewer Update
As I have clearly stated before,I did not buy into the data plan you talk of,but after seeing your advert of 1,2 GB on the first month,that is what I bought into.your advert never mentioned anything you are saying now ..even this plan that you talk of,did you follow through on the 2nd month which is Feb?.
zN
zibusiso N's updateReviewer Update
03 Mar 2021, 09:01Your advert is false and missleading...if it says 1.2GB shouldn't it just be that?... funny because Pep cellshop too found this matter distasteful.you speak of a gesture of good will as if you doing me a favor,that Advert is wrong and missleading, your phone is cellc locked otherwise I would have migrated to better network providers.
zN
zibusiso N's update03 Mar 2021, 09:01
Reviewer Update
Your advert is false and missleading...if it says 1.2GB shouldn't it just be that?... funny because Pep cellshop too found this matter distasteful.you speak of a gesture of good will as if you doing me a favor,that Advert is wrong and missleading, your phone is cellc locked otherwise I would have migrated to better network providers.
zN
zibusiso N's updateReviewer Update
03 Mar 2021, 09:21 Write a review
zibusiso N8 reviews | Active since Jan 2019
Big up to pepstore managementfor coming foward and addressing the matter in a very civil and honorable manor.all cellc has done is continuously shift blame and it always ends with them taking my details and claiming to escalate the matter that I first queried in January.even on this platform they have taken my details and that's the last I've herd from them...
Cell C's reply:19 Feb 2021, 14:16Good day Zibusiso
Thank you for your review.
We would like to apologize on behalf of everyone at Cell C.
Please know that your situation was an exception.
We can’t fix the past but you have our commitment to improve the way our staff serves every customer.
Until then, please accept our sincerest apologies on behalf of everyone on the team.
^YM
That's cellc for you...one says this,the next one says that . One saw and acknowledged their wrong doing but the next keeps duck n diving.fix your house and stop talking people for fools.!
zibusiso N8 reviews | Active since Jan 2019
Big up to pepstore managementfor coming foward and addressing the matter in a very civil and honorable manor.all cellc has done is continuously shift blame and it always ends with them taking my details and claiming to escalate the matter that I first queried in January.even on this platform they have taken my details and that's the last I've herd from them...
Cell C's reply:19 Feb 2021, 14:16Good day Zibusiso
Thank you for your review.
We would like to apologize on behalf of everyone at Cell C.
Please know that your situation was an exception.
We can’t fix the past but you have our commitment to improve the way our staff serves every customer.
Until then, please accept our sincerest apologies on behalf of everyone on the team.
^YM
That's cellc for you...one says this,the next one says that . One saw and acknowledged their wrong doing but the next keeps duck n diving.fix your house and stop talking people for fools.!
zN
zibusiso N's update03 Mar 2021, 09:21
Reviewer Update
Write a review
zibusiso N8 reviews | Active since Jan 2019
Big up to pepstore managementfor coming foward and addressing the matter in a very civil and honorable manor.all cellc has done is continuously shift blame and it always ends with them taking my details and claiming to escalate the matter that I first queried in January.even on this platform they have taken my details and that's the last I've herd from them...
Cell C's reply:19 Feb 2021, 14:16Good day Zibusiso
Thank you for your review.
We would like to apologize on behalf of everyone at Cell C.
Please know that your situation was an exception.
We can’t fix the past but you have our commitment to improve the way our staff serves every customer.
Until then, please accept our sincerest apologies on behalf of everyone on the team.
^YM
That's cellc for you...one says this,the next one says that . One saw and acknowledged their wrong doing but the next keeps duck n diving.fix your house and stop talking people for fools.!
zibusiso N8 reviews | Active since Jan 2019
Big up to pepstore managementfor coming foward and addressing the matter in a very civil and honorable manor.all cellc has done is continuously shift blame and it always ends with them taking my details and claiming to escalate the matter that I first queried in January.even on this platform they have taken my details and that's the last I've herd from them...
Cell C's reply:19 Feb 2021, 14:16Good day Zibusiso
Thank you for your review.
We would like to apologize on behalf of everyone at Cell C.
Please know that your situation was an exception.
We can’t fix the past but you have our commitment to improve the way our staff serves every customer.
Until then, please accept our sincerest apologies on behalf of everyone on the team.
^YM
That's cellc for you...one says this,the next one says that . One saw and acknowledged their wrong doing but the next keeps duck n diving.fix your house and stop talking people for fools.!
Cell C's replyOfficial
03 Mar 2021, 11:08Good day Zibusiso
Thank you for contacting Cell C.
Our team will be in touch.
Regards
^MP
Thank you for contacting Cell C.
Our team will be in touch.
Regards
^MP
Best regards,
Cell C's reply03 Mar 2021, 11:08
Official
Good day Zibusiso
Thank you for contacting Cell C.
Our team will be in touch.
Regards
^MP
Thank you for contacting Cell C.
Our team will be in touch.
Regards
^MP
Best regards,