NG
Natasha G

1 reviews | Active since Apr 2015

27 Jun 2015, 11:08

False advertising and lack of support

Just when you think Cell C service cannot fall any lower - they do.<br> After cancellation of contract in October 2014 - I was threathened with handover due to non payment. Aside from the issue that they did not process the instruction at all - I was forced to pay premiums for services unrendered. <br> <br> I had thought the issue was resolved when they eventually converted to prepaid in January but I now have a attorney trying to collect money for a contract that should have cancelled in time.<br> <br> But it gets better on prepaid - 500GB data that I bought in Jan has an expiry in December and the 3 GIG bundle I purchased last month will expire in 30 days. The inefficient call centre says there is nothing they can do and they dont understand why if i used the same method of purchase. Why in the world would I want to throw away more money for data that last a month.<br> <br> Cell C is officially the WORST service provider on both contract and prepaid - and quite obviously their aim is only to take money that is not earned.

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Replies (1)
Cell C
Cell C's reply27 Jun 2015, 11:22
Official
Hello tasha1879,

We are in receipt of your complaint and apologise for the inconvenience caused. One of our consultants will contact you soon and assist.

Regards
Cell C | PN