LS
Ludfia S

1 reviews | Active since Aug 2015

23 Nov 2016, 20:23

False advertising and Being ****** of services

<p>I took a cell c contract for a modem in February this year. It was R99 per month for 20 GB of data. 5 GB during the day and 15 GB at night from 12 till 5am. I am being ****** as only 1 month I was given the correct data. Every other month, the data mysteriously cuts off on the 15th. I have tried to solve this problem with Cell c but they only give me number which can be called from a cell c number and no one in my family has cell c and therefore I am unable to contact them. I even did a complaint on their website but in received no response. I will be reporting this matter to ICASA</p>

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Replies (1)
Cell C
Cell C's reply24 Nov 2016, 07:10
Official

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication during the course of the day.

Regards
Cell C | PN