NM
Nomsa M
1 reviews | Active since Aug 2022
05 Aug 2022, 08:53
FALSE ADVERTISING
I bought an all in one starter pack, it's written "Recharge with R15 Get 120MB + 300 Cell C minutes+ 250MB WhatsApp". It also written on the pack that"The Bigger Your Recharge The Bigger Your Reward ". I recharge with R20 and the 120MB and the 300 minutes come through BUT NOT THE WhatsApp data. I make a query that ended with me and waiting for days for it to be resolved, but still got No joy agents playing dumb is the order of the day. Long story short, FALSE ADVERTISING
Helpful (0)
Replies (7)0
Replies (7)
Cell C's replyOfficial
05 Aug 2022, 10:18Hi Nomsa,
Thank you for contacting us regarding your bonus WhatsApp data.
As per our records on previous ticket ***, 250MB of data was loaded on the 15/07/2022 and the data was used.
^TN
Thank you for contacting us regarding your bonus WhatsApp data.
As per our records on previous ticket ***, 250MB of data was loaded on the 15/07/2022 and the data was used.
^TN
Best regards,
Cell C's reply05 Aug 2022, 10:18
Official
Hi Nomsa,
Thank you for contacting us regarding your bonus WhatsApp data.
As per our records on previous ticket ***, 250MB of data was loaded on the 15/07/2022 and the data was used.
^TN
Thank you for contacting us regarding your bonus WhatsApp data.
As per our records on previous ticket ***, 250MB of data was loaded on the 15/07/2022 and the data was used.
^TN
Best regards,
NM
Nomsa M's updateReviewer Update
05 Aug 2022, 12:21I'm talking about the 250MB that was supposed to loaded after the recharge as advertised. Like the rest of the agents you keep talking about the 250MB I bought with the R20 airtime I bought. I have proof that the 250MB WhatsApp data never came. Please Do reread that first message again. Before you reply.
NM
Nomsa M's update05 Aug 2022, 12:21
Reviewer Update
I'm talking about the 250MB that was supposed to loaded after the recharge as advertised. Like the rest of the agents you keep talking about the 250MB I bought with the R20 airtime I bought. I have proof that the 250MB WhatsApp data never came. Please Do reread that first message again. Before you reply.
Cell C's replyOfficial
05 Aug 2022, 12:58Thank you for the reply.
We have escalated the matter to our Team and a consultant will be in contact to assist.
^TN
We have escalated the matter to our Team and a consultant will be in contact to assist.
^TN
Best regards,
Cell C's reply05 Aug 2022, 12:58
Official
Thank you for the reply.
We have escalated the matter to our Team and a consultant will be in contact to assist.
^TN
We have escalated the matter to our Team and a consultant will be in contact to assist.
^TN
Best regards,
NM
Nomsa M's updateReviewer Update
05 Aug 2022, 13:22I've heard that a few times before, and frankly I doubt if anyone can comprehend what the contention is about. Anyway looking forward to hearing from you.
NM
Nomsa M's update05 Aug 2022, 13:22
Reviewer Update
I've heard that a few times before, and frankly I doubt if anyone can comprehend what the contention is about. Anyway looking forward to hearing from you.
Cell C's replyOfficial
05 Aug 2022, 13:39We will revert to you. Apologise for the unpleasant experience.
^NT
^NT
Best regards,
Cell C's reply05 Aug 2022, 13:39
Official
We will revert to you. Apologise for the unpleasant experience.
^NT
^NT
Best regards,
NM
Nomsa M's updateReviewer Update
05 Aug 2022, 15:53Thanks to ^TN the matter is finally resolved. Thank you for keeping your word.
NM
Nomsa M's update05 Aug 2022, 15:53
Reviewer Update
Thanks to ^TN the matter is finally resolved. Thank you for keeping your word.
Cell C's replyOfficial
05 Aug 2022, 16:28You're most welcome.
^MP
^MP
Best regards,
Cell C's reply05 Aug 2022, 16:28
Official
You're most welcome.
^MP
^MP
Best regards,