mL
monica L

1 reviews | Active since Aug 2014

10 Oct 2016, 12:24

False advertising

<p>I called the sales department around 3rd week of Septemeber 2016 ,084 145 looking for a phone,the consultant said Galaxy note 5 was on special for R399 /PM with 10gb once off for 90 days ,I then said I was intestested in the deal , When I received the phone ,and looked at the contract I realised that the package they gave me was not the one we agreed upon with the male consultant I spoke to at the time ,which was R 399/PM with 10gb once off data for 90 , I have called in many times to try and get a resolution,firstly theyy telling me they cannot find the recording for that day , and the lady (TshepoMahlangu) that took over the application insists that she told me that the deal was for R 499 ,on Epic R200,MTN has the same phone for R 429/pm with 500mb and 10gb once off data for 90 days ,why would I apply for a package where I get less and pay more.?If Cell c is not prepared to work out a solution to this query ,Can they please come take their phone back ,and I will apply for another phone with another service provider .</p>

0
Replies (4)
Cell C
Cell C's reply10 Oct 2016, 12:29
Official

Thank you for posting to us.

We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards

Cell C | PN

mL
monica L's update11 Oct 2016, 11:05
Reviewer Update

Good morning

I am still awaiting feedback ,A guy called me yesterday to say that I will be contacted latest early today ?

Thanks

Cell C
Cell C's reply13 Oct 2016, 09:15
Official

Thank you for posting to us.

A follow up request has been sent and feedback will be provided. Do expect communication.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Cell C
Cell C's reply17 Oct 2016, 12:55
Official

Mpho has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN