FALSE ADVERTISING

Item: Cell C
Rating: 1
Author: 2legit 2Quit

I was in the process of acquiring the R99 MiFi router that is on special only to find out that the deal ended. I made numerous calls and cancelled my vodacom data contract, acquired 3 months bank statemnts and this is how Cell C operate. This is rather shoddy service and utter lies which Cell C claims to offer. I'm pretty certain their should have been sufficient research and/or discussions before offering this deal to the public. My concern is what would really happen if I had to change over to Cell C, would they decide to change my monthly premiums because they did not do their costing...etc. properly. This is false advertising and is shocking that Cell C has to resort to this. I convinced my wife to get this product for my son and I went through the process of closing off my Vodacom contract and now have to learn about this ridiculous decision. If I go on the internet, this deal is still being advertised. I would like to know why I cannot get this deal at the said price????????????????? I will post this together with much more on radio & newspaper highlighting your company flaws. Please resolve asap. Regards

Helpful (0)

Replies (2)

Cell C's replyOfficial

12 May 2016, 10:48

We have escalated this matter for further assistance. Do expect communication. Apologies for the inconvenience caused.

Regards

Cell C | PN

Best regards,

Cell C's reply12 May 2016, 10:48

Official

We have escalated this matter for further assistance. Do expect communication. Apologies for the inconvenience caused.

Regards

Cell C | PN

Best regards,

2legit 2Quit's updateReviewer Update

13 May 2016, 10:35

I am very disappointed in the response that I got from a so called senior consultant fro Cell C. He did not offer any professional assistance and his approach had no sympathy in it until I told him that he is of no help. And also mentioned that he has a negative reputation on the internet based on his customer service. The consultant is Maropeng Motana, he apparently tried calling me yesterday and couldn't get through, he did send me an email which I responded to yet he never rep****. I called his at his work place and he promised to call back but never did, an hour went by so I decided to call back, he apologised and insisted he was just about to call me. Anyways he mentioned a few conflicting stories that I feel is all hogwash. 1. The manufacturer has no stock, 2. The manufacturer cannot offer that particular WI-FI router at the same price therefore Cell C cannot offer that deal anymore, 3. Cell C will offer customers that already app**** for this contract the very same router or an alternative. What I find shoddy from CELL C is that they did not send any sort of notice informing customers of the immediate end date to this deal. We "The customer" have to go through all the trouble only to realize that Cell C cannot promise anything. And the fact that they mentioned "WHILE STOCKS LAST", sorry you run a promotion up until 31 May 2016, your manufacturer and you should have a signed agreement stating the supply of unit up until 31 May 2016 thereafter a price increase. Cell C is definitely a "FLY BY NIGHT" operation if they do not have these agreements in place. And by the way, Cell C stores do have this WI-FI router in stock but not at the same price. I requested to speak to the consultants superior 3 hours ago and nothing. My complaint is not that urgent and maybe because its FRIDAY....... WHAT HAPPEN TO GOOD CUSTOMER SERVICE......DOES THIS ONLY APPLY TO VODACOM & MTN???????????????????????

2legit 2Quit's update13 May 2016, 10:35

Reviewer Update