mH
man H

1 reviews | Active since Apr 2016

25 Apr 2016, 11:01

False advertising

I was interested in the R99 contract for 20GB a month including a router. I called the Westgate(western-cape) mall branch on the 19th of this month and was told that they don't have stock but will be getting in the following week and took my details saying they'll contact me when stock arrives. On the 22nd I decided to call the canal walk branch to find out if they have stock only to be told that the deal has ended that very same day. I then called the tygervalley and vangate branches to be told the same thing even though the ad for this contract states that it ends the end of May. I then went back to westgate mall to be told the stock theyl be receiving is for people who are already on a waiting list yet I called in the week and was told I'd be contacted when stock arrives and to bring in the required documents. Its been a complete was of time and a very disappointing weekend finding out I can no longer sign up for this contract. What kind of company advertises something for said amount of time but then out of the blue just decides to discontinue it. horrible and absolute bad treatment of customers.

0
Replies (2)
Cell C
Cell C's reply03 May 2016, 11:13
Official

We apologise for the manner in which this matter was handled and for all the inconvenience caused.

There was a shortage in stock availability due to the high demand of the router, more and more orders were placed and alternative measures were done to meet the demand.

However, we have requested one of our consultants to assist with this matter.

Regards

Cell C | PN

Best regards,

mH
man H's update23 May 2016, 05:47
Reviewer Update
A big thanks to the social media consultant Skhumbuso at cell c. He delivered on what was promised. He called me up told me he spoke to the manager at the store I went to and assured me that I will be getting a router as soon as they got in store and I got my router that very same weekend. Im glad to know that some people still listed when the customer has a need. Thank you again for making this possible for me.