False advertising

I got a call from cell c on th 6th of Oct to say that I can "upgrade" my wifi to a much better contract. After listening to the deal I asked the person if I can take it at the end of the month seeing that I already paid for the one that I have and that I don't want to pay 2 contracts. He explained to me that as soon s I take delivery of my new Sim the other one would be canceled with immediate effect.

I asked him more than once what are the costs involved as my cellphone was almost double the previous Month and I can't pay that much. He said nothing extra only the amount of a 48 hour pro-rata. I asked him to explain that and he said he will explain to me especially so that I know there is no hidden costs.

He said the amount will maybe be like R150 and I said okay that's okay.

Today which is 5 days later I had to call them and say that the other wifi is not canceled and they said theu will put me through to the cancelations department to give my 1 month notice. I said no that was not what was said and discussed the guy said to me well that's what it is and put me through. I was on the line for 37 minutes with no answer. And then a few minutes later got a bank notification for R735. 02.

Double the amount of the contract, not on discussed date. I am disgusted. My phone is due for upgrade, that will definitely not be with cell c.

That is what I call *****ing and lying.