LM
Leeroy M

1 reviews | Active since Feb 2016

31 Mar 2016, 12:34

FALSE ADVERTISING

I Upgraded to the Sony Xperia M5. Despite reading the bad reviews about it on here as well as online. I was attracted to the 50 gig free data, which I never received. It was advertised on their website, as part of the package. Naturally upon checking the site again, it got completely revamped. No sign of it anymore, or proof on my end, that it was ever part of my deal. You cannot advertise something with the intention to allure business and then conveniently forget about it so that the client incurs chargers for the same service which was promised on a free promotion. This is a typical example of entrapment. I am now trapped into a 24 month open line contract, which I had changed, from top up, just to get the phone and free data but, have not seen any benefit of it. I've been with them for 8 Years! But, it will definitely be my last contact.

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Replies (1)
Cell C
Cell C's reply31 Mar 2016, 12:39
Official
Hello Leeroym182,

Thank you for posting to us.

We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Best regards,