1 reviews | Active since May 2013
False Advertising
I received a sms stating Facebook is free from July 1. It is not free, even my Facebook app states that no charges apply, I still get billed for using Facebook. The technical guy, khulani msomi, blames me and the handset and asks me how do I set my apps to only update/work over WiFi. How can he ask me since he is the one that is supposed to assist me? I close all apps running, check my balance, recheck my balance to see if any app is still running, nothing, no extra charges. I then go onto Facebook and refresh, check my data again and boom, I still get charged for only using Facebook. Phoned the cancellation department, the kind lady informs me that since I am on contract, the free Facebook is only from next month. Very strange since all the adds telling me Facebook is free from July 1. Shocking how *********** your staff is including management. Funny story is that I do not even get signal inside a Cell C store. Can't stop laughing... Perhaps I am the fool for staying with cell c. After this contract, never again. You just fail in an EPIC way.
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Cell C | PN
Best regards,
Thank you for posting to us.
We have referred this matter to one of our team members for assistance. Do expect communication soon.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
