JW
Janine Welby-Solomon

1 reviews | Active since Jul 2015

05 Jul 2015, 15:44

False Advertising

On the 16th June 2015, I went to the Cell C branch in Kenilworth Centre to upgrade my cellphone contract. I chose the Samsung S6 with comes with a wireless charger. I was told that they didn't have any phones in stock and that they would call me when the phone arrives. On the 4th July I got a call to say that the phone had arrived and I could come and collect it, however I could no longer get the wireless charger because that promotion was over. I informed the sales person that I did my upgrade within the period of promotion therefore I should receive the wireless charger. She then said there was nothing she could do. My problem is this, why have a promotion on a phone that was not in stock (across the country, according to the sales person) and then when there is eventually stock Cell C can't uphold their end of the deal. Whether there was stock of the phone at the time is not the customers problem, I upgraded my phone in the promotion time period therefore I should receive all items promised by Cell C

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Replies (1)
Cell C
Cell C's reply06 Jul 2015, 07:28
Official
Hello Janine Welby-Sol,

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication soon.

Regards
Cell C | DA