FALSE ADVERTISING
I was offered an extra service - GET MORE, WHICH WAS FALSELY ADVERTISED TO ME AND I JOINED IN. The very same month i phoned in to make a booking at a certain restaurant in my area that is when i was told the restaurant is not on their list, whereas when the offer was presented to me i was told i can use any restaurant at any place. i immediately cancelled my service with them, that was in March. In April I did a follow up to check if the service has been cancelled and I was told there is a lot of cancellations on their side and there will be a delay, until the service was cancelled in May 28th. i am not happy that now I have to pay two months service fee of something that I never used and was falsely advertised, and I cannot believe it takes two months just to cancel a service, pure incompetence. This affects my cellphone contract as they keep on cutting my line due to the get more arrears and I phone in and explain they reopen, a month again same thing happens. Can this issue be resolved for good
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication soon.
Regards
Cell C | PN
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication soon.
Regards
Cell C | PN
