False Advertising

If you are like me and receiving your cell phone and data service from Cell C then you may also have received this sms on the 26 September 2019.

“Dear valued client, we are simplifying our product offerings and removing some old plans. Your current plan Pinnacle 600 will change to Pinnacle 3G by 31-Oct-19 for a decreased subscription of R525.00 pm but giving you benefits of 240 Mins, 3 GB data, and 240 SMSs. For more details please visit https//www.cellc.co.za/cellc/migration/M201. We thank you for your continued support. CellC”

I was so impressed that for the first time a supplier actually approached me to advise that they were going to save me money without me having to ask them that I bragged about it to all my friends.

However, 31 October came and went with no change so by early November I approached CellC at the Sanctuary Mall in Somerset West and was advised by their agent that Cell C had had a problem which had delayed the change to December.

Well December came and went so I once again went to see Cell C at the Sanctuary Mall in Somerset West only this time to be told by an agent with a poor customer service attitude “that I had to upgrade to get the reduction” which I pointed out was never stated in the above SMS.

I believe that this was false advertising on behalf of Cell C and will therefore terminate my contracts with them when they fall due.