NN
Nohle N

1 reviews | Active since Jul 2018

02 Jul 2018, 08:10

False adverti*****t and *********** staff

On the 9th of June I went to Cell C at Canal walk to get a sim data contract. On the pamphlets the data was advertised as R279 for sim only option as well as the option of getting a router deal ( deal lasts until 15July). The sales consultant who helped me confirmed that was the actual price and I signed up for the contract successfully. On the 30 of June I went to the same Cell C again with my boyfriend who also went to get the same contract and this time around he was assisted by a different sales consultant who informed him that the price for the deal is in fact R301 and not the stipulated price on the pamphlet. We both battled to understand why the price was different and I asked the sales consultant to check my details on the system as I also had the same contract. It appeared that my contract was also R301 instead of the R279 that I had originally signed up for and the sales consultant who assisted me was not in store at that time to explain to me. I called him and he was adamant that the monthly bill is R279 however on the system it still shows R301.Other than this false adverti*****t which I feel is absolutely unfair I am also utterly disgusted on the service I received from him because upon my visited on Cell C on the 30 of June, I realised the amount of mistakes that he made. He registered the wrong physical/postal address and he didn't register my email address. So had I not visited the store by chance I would not have gotten my invoice.

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Replies (9)
Cell C
Cell C's reply02 Jul 2018, 08:22
Official

Good morning Nohle

We acknowledge receipt of the above complaint and will ensure that it is looked into and feedback will be provided. Do expect communication from one of our team members during the course of the day.

Apologies for the poor service.

Regards
Cell C | PN

Cell C
Cell C's reply02 Jul 2018, 16:00
Official

As per communication, Lungi will revert with feedback.

Regards

Cell C | PN

NN
Nohle N's update02 Jul 2018, 16:21
Reviewer Update
Thanks for your speedy response to resolve this matter.
Cell C
Cell C's reply03 Jul 2018, 09:33
Official

You're welcome, we are glad to hear that you have been assisted.

Have a lovely day further.

Regards

Cell C | PN

Cell C
Cell C's reply03 Jul 2018, 09:33
Official

You're welcome, we are glad to hear that you have been assisted.

Have a lovely day further.

Regards

Cell C | PN

NN
Nohle N's update24 Aug 2018, 13:03
Reviewer Update
Hi there please note, that I am still unsatisfied with your service. Ishmaeel called me the day I laid a complaint and he reassured me that I will still pay the R279, however Cell C will credit the difference from the R301. it's been almost a month now, since I laid the complaint and when my debit order went through at the end of July it was R301 and there was no difference credited to me. I went to the store on Sunday 19/08/2018 to query this but unfortunately Ishmaeel was not there but I spoke to Aamiel who assured me that he will take the matter up to his supervisors or relevant people. Aamiel checked on the system and he confirmed that no money was credited to me. It's almost the end of the week and I still haven't heard from him or Ishmaeel. This is absolute nonsense.!
Cell C
Cell C's reply24 Aug 2018, 14:05
Official

Good afternoon Nohle

We will get someone to follow up on this matter and assist.

Regards

Cell C | PN

NN
Nohle N's update29 Aug 2018, 11:12
Reviewer Update
Hi there Please note that I am still waiting for someone to follow up on this matter and assist
Cell C
Cell C's reply29 Aug 2018, 11:29
Official

Good morning Nohle

Kindly note that an email was sent to the store on the 24th and no feedback has been received as yet but we will get someone to follow up again. Apologies for the delay.

Regards

Cell C | PN