HZ
Hagit Z

1 reviews | Active since Feb 2021

27 Jun 2021, 10:26

**** promises, and lies

After i complaint on hello peter cell c was quick to respond saying someone is looking into this and will contact me shortly to resolve this issue. This never happened I’m still waiting to hear from them. I also called the legal department after I paid a sent them a pop and asked for a confirmation statement that shows that I paid as I was promised once I paid it’s been a week I still did not receive any payment confirmation. In fact it was a nightmare to get through to MDB (cell c legal department) they were rode with attitude. They wouldn’t let me speak to a supervisor the minute I asked to speak to a supervisor they put the phone down. All I wanted is a confirmation statement that I paid like I was promised a week ago how hard is that with today’s technology ? Absolutely shocking that’s all I can say.

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Replies (1)
Cell C
Cell C's reply27 Jun 2021, 12:05
Official
Good afternoon Ms. Zeitoun 

Thank you for contacting Cell C.

We have received your review regarding the billing of your C-Fibre account.

Please accept our apologies for the delay in resolving your query. We have traced your previous review. One of our Social Media Consultant will be in touch to help resolve your query.

^NZ