1 reviews | Active since Sept 2016
Fairytale with NO ENDING
<p>I spoke to "Ralph"in the "Legal" department on 23 September 2016 regarding the re-activating of my Cell C account for nearly 10 minutes and in closing he said that he needs to speak to his "Superior" for approval and he'll call me back in 5 minutes... It's been 24 hours now and still no call or text nor email with any feedback.</p> <p> </p> <p>I called the "helpline" today (24 September 2016) and all I'm told by "Shannon" in "Customer Service" is that she can see "nothing"on the system and that the "Legal"department is closed.</p> <p> </p> <p>1 QUESTION: Is my contract ACTIVE or NOT???</p>
Thank you for posting to us.
We apologize for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or standard service we want for our customers
One of our team members will contact you and assist. Do expect communication during the course of the day.
Regards
Cell C | PN
Thank you for posting to us.
We apologize for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or standard service we want for our customers
One of our team members will contact you and assist. Do expect communication during the course of the day.
Regards
Cell C | PN
Nelly could not get hold of you on your contact numbers. However she sent an email advising you of this and requested for an alternative number where she can get hold you and assist.
Please respond to her email and she will gladly assist.
Regards
Cell C | PN
Nelly could not get hold of you on your contact numbers. However she sent an email advising you of this and requested for an alternative number where she can get hold you and assist.
Please respond to her email and she will gladly assist.
Regards
Cell C | PN
Nelly could not get hold of you on your contact numbers. However she sent an email advising you of this and requested for an alternative number where she can get hold you and assist.
Please respond to her email and she will gladly assist.
Regards
Cell C | PN
Nelly could not get hold of you on your contact numbers. However she sent an email advising you of this and requested for an alternative number where she can get hold you and assist.
Please respond to her email and she will gladly assist.
Regards
Cell C | PN