FAILURE TO TREAT CUSTOMERS FAIRLY

I am appalled at the disgusting and unhelpful service rendered by CELL C. I cancelled both contracts in April 2015 and paid the full settlement amounts of R3507.00<br> <br> The manager at the Cell C branch in Blue Route called in personally to confirm the cancellation. Had the contracts not been cancelled I would not have received my new S6 phone WHICH IS LOGICAL.<br> <br> I have been calling CELL C Retentions Department and Admin Cancellation department since June and have the dates and times of these calls.<br> <br> Each time, they admitted their incompetence, apologised profusely and promised that the matter had been resolved. <br> <br> It is now August and I am ENRAGED! Each time I have to repeat the rigmarole and they keep claiming that a call to cancel was not made. <br> <br> If the Manager of the store calls in, why is that not accepted as a cancellation. If I have made almost 10 calls and been kept waiting forever, surely this should also be sufficient.<br> <br> Surely someone in charge - CLEARLY NO ONE IS EVER AVAILABLE - who can check up on the *********** and unhelpful gatekeepers to facilitate the transaction. <br> Seriously, what do they want me to do? Call back to the retentions department and say PLEASE C