1 reviews | Active since Aug 2016
Failure to supply copy of contract
<p>I have been emailing and calling unsuccessfully, for the past 2 weeks, trying to get you people to send me my contract. I was never sent a copy of my contract since inception up to the point where i settled the acc in full. I'm having issues with my phone and Samsung needs proof that the phone is still under warrnaty and the longer you delay, the closer i get to the expiry of this warranty. Does your delay mean you will foot the bill for me having to fix my phone??? i have spoked to Nokwazi on 18/08 and again on 25/08...someone named Sizwe on the 22nd and have an endless number of references to my email requests:</p> <p>Incident: 151 ********** 76</p> <p>Incident: 151 ********** 94</p> <p>Incident: 151 ********** 95</p> <p>Incident: 160 ********** 46</p> <p>Invoice file resend [Incident: 160 ********** 46]</p> <p>Invoice file resend [Incident: 160 ********** 46]</p> <p> </p> <p>How difficult is it to extract a contract and send it through to me???</p>
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication during the course of the day.
Regards
Cell C | PN
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication during the course of the day.
Regards
Cell C | PN
Mpho confirmed that he has contacted you and assisted with this matter.
Regards
Cell C | PN
Mpho confirmed that he has contacted you and assisted with this matter.
Regards
Cell C | PN
