FD
Felicia D
1 reviews | Active since Apr 2018
05 Jan 2026, 11:24
Failure to provide network
Cell C – Ongoing Network Failure, Breach of Contract, and Refusal to Allow CPA-Compliant Cancellation
Helpful (0)
Replies (2)0
Replies (2)
Cell C's replyOfficial
05 Jan 2026, 12:05Dear Felicia D,
Thank you for reaching out to Cell C.
We sincerely apologise for the inconvenience you’ve experienced. We take all service interruptions and contractual concerns very seriously. We also understand your concerns regarding your contract and your rights under the Consumer Protection Act (CPA). Please note that we are fully committed to complying with all regulatory requirements.
We have escalated your matter to our support team for further investigation and will provide an update as soon as possible.
Regards,
Cell C | NR
Thank you for reaching out to Cell C.
We sincerely apologise for the inconvenience you’ve experienced. We take all service interruptions and contractual concerns very seriously. We also understand your concerns regarding your contract and your rights under the Consumer Protection Act (CPA). Please note that we are fully committed to complying with all regulatory requirements.
We have escalated your matter to our support team for further investigation and will provide an update as soon as possible.
Regards,
Cell C | NR
Best regards,
Cell C's reply05 Jan 2026, 12:05
Official
Dear Felicia D,
Thank you for reaching out to Cell C.
We sincerely apologise for the inconvenience you’ve experienced. We take all service interruptions and contractual concerns very seriously. We also understand your concerns regarding your contract and your rights under the Consumer Protection Act (CPA). Please note that we are fully committed to complying with all regulatory requirements.
We have escalated your matter to our support team for further investigation and will provide an update as soon as possible.
Regards,
Cell C | NR
Thank you for reaching out to Cell C.
We sincerely apologise for the inconvenience you’ve experienced. We take all service interruptions and contractual concerns very seriously. We also understand your concerns regarding your contract and your rights under the Consumer Protection Act (CPA). Please note that we are fully committed to complying with all regulatory requirements.
We have escalated your matter to our support team for further investigation and will provide an update as soon as possible.
Regards,
Cell C | NR
Best regards,
Cell C's replyOfficial
08 Jan 2026, 07:34Dear Felicia D,
Please receive feedback on your request/query.
Ntibi from our support team has engaged with you regarding the reported network connectivity issues in the Margate area. The matter has been escalated for further review, and feedback will be provided once the investigation has been concluded.
Kind regards,
Cell C | GM
Please receive feedback on your request/query.
Ntibi from our support team has engaged with you regarding the reported network connectivity issues in the Margate area. The matter has been escalated for further review, and feedback will be provided once the investigation has been concluded.
Kind regards,
Cell C | GM
Best regards,
Cell C's reply08 Jan 2026, 07:34
Official
Dear Felicia D,
Please receive feedback on your request/query.
Ntibi from our support team has engaged with you regarding the reported network connectivity issues in the Margate area. The matter has been escalated for further review, and feedback will be provided once the investigation has been concluded.
Kind regards,
Cell C | GM
Please receive feedback on your request/query.
Ntibi from our support team has engaged with you regarding the reported network connectivity issues in the Margate area. The matter has been escalated for further review, and feedback will be provided once the investigation has been concluded.
Kind regards,
Cell C | GM
Best regards,