Failure to provide a high level of service

To whom it may concern

I wish to complain about Cell C, the service provided by the Chatsworth Center branch was unsatisfactory. I Zohra Hoosen is a contract holder for 13 years, I am complaining because I wanted to perform a SIM swap (micro SIM to nano SIM), firstly a free service that is offered by other service providers, e.g. Telkom mobile at cell c, you will need to have to pay R130, the initial complaint is about the SIM swap which was performd. I was not informed that my allocated provisioning will be forfeited by performing a SIM swap to continue using the network, however as a contractual user there is nothing stated when i signed up for the contract that your provisioning will be forfeited when performing a SIM swap.

To resolve this problem I would like Cell C to reimburse my provisioning, refund my SIM swap payment and provide goodwill for the negligent service provided by Cell C.

I look forward to hearing from you as soon as possible to resolve this problem.

If I do not hear from you within 14 days I will file complaints with Icasa.

You may call me at ( ********** / ********** ).

Yours Sincerely,

Zohra Hoosen