Failure to process cancellation request

I paid in my cancellation amount of R899.70 on the 27/02/2015 (before 12:00pm and before the end of the month). I called the cancellations department directly after I made payment directly into the Cell C Nedbank account from a Nedbank branch. The lady at the call centre was totally not interested to acknowledge the payment and told me that the billing department is not in on Saturdays therefore my cancellation will not be processed. I informed her that I did everything I was suppose to from my side and she needs to ensure that no further debit orders are submitted off my account. I asked her to log notes on her system regarding the payment and she refused.<br> <br> I called back on Wednesday 3 March to find out why the cancellation has not been actioned and was told a call was logged (ref number ***) and I should phone back on Friday to confirm that the cancellation was actioned. I decided to phone back on today and am now being told nothing has been actioned yet as the billing department have left but my phone number will be on prepaid tomorrow.<br> <br> This lack of customer service and unwillingness to assist is the reason I cancelled with Cell C to begin with. <br> <br> Please just cancel