failure to fix and to provide consistent feedback on queried matter

I had queried on a matter regarding the ********** service that I had received from a Cell c store in Krugerdorp (Craddle Stone), and yet nothing has been done about it. I haven't got any feedback and the last time I got a call from the call centre was during the week following the time that I had reported this matter, and yet to this day they haven't done a thing about the queried matter. For even during this month on the 15th they deducted the same amount from my account, and I had not even consented to that. This treatment is unacceptable, you tend to think that such a company like Cell C would never commit such ********* activities... for such measures amount to remedies for breach of contract (such as specific performance and damages), for they had used a **********/misleading term to get me to contract with them. I am completely appalled by their treatment, for I didn't think that Cell C would be so behind by undermining it's clients who are unfairly treated