AM
Andani M

1 reviews | Active since Aug 2013

13 Mar 2017, 15:13

Failure to Deliver router

<p>Good Day,</p> <p>I ordered a home router from Cell C about 2 weeks ago. I was told it will only take 3 days to deliver however it has been 2 weeks already and I am still waiting.</p> <p>The frustrating fact is that I cannot call the Cell C number because I am not on their network and the call center that called me does not accept landline calls but they called me on my MTN number which makes no sense to me.</p> <p>Can you please kindly call me, I just want the router please. The deal you are offering me is quite brilliant. So please deliver on it.</p> <p> </p>

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Replies (2)
Cell C
Cell C's reply13 Mar 2017, 15:21
Official

Thank you for posting to us.

We have escalated this matter to the relevant department for assistance. Do expect communication.

We apologize for the delay.

Regards

Cell C | PN

Cell C
Cell C's reply14 Mar 2017, 07:54
Official

As per feedback, Moses has contacted you and advised on feedback regarding this matter.

Regards

Cell C | MH