Failure to deliver

Terrible service and delays received from head office of Cell C. Went into Rosebank to do an upgrade and was told to call head office to assist as it was an emergency upgrade. Was told to pay outstanding few in order to do so, payment was done and was told it would take 2 hour and everything would be sorted. I’m in an industry that requires me to have mobile connection at all times hence the emergency upgrade. But after waiting over a full 24 hours I get told that it will take another 2 to 3 days to get my upgrade. This is completely unacceptable as now I have no communication with clients and this is effecting my business and income. If I was told about this delay I would have rather made other plans or better yet gone elsewhere for a phone. I definitely cannot refer or recommend Cell C if this is the kind of service they will be giving customers, and so sadly from head office. Truly unimpressed and disappointed.