Failure to deliver....

@ CellC, my upgrade was processed and approved on the 12th of April. Its been 1 month and I have not recieved the new phone as yet. How can you advertise an item which you don't have stock of, and put me on a waiting list without informing me?It is apalling to note that the level of service recieved when enquiring about when I will recieve my new phone is pathetic, nobody seems to have an answer, all give the generic "awaiting stock which was supposed to arrive last week but will be coming some time this week". I have heard that story for the past 3 weeks. I am really considering cancelling this and taking a contract out with one of your competitors, they will appreciate the value of a customer. Having been mislead and misinformed with regards to the promotion and delivery, I have had to now make alternate arrangements for communication. This negligence on your part has cost me valuable time and money. I expect some kind of apology in the form of compensation for this.. perhaps a line upgrade at your expense at the very least !