Failure to comprehend basic requests and circular reasoning.

On 1 March 2023 I sent Cell C a written cancellation of my MONTH to MONTH contracts and requested CELL C to revert the numbers to prepaid numbers as my circumstances has changed. Instead of fulfilling their end according to Cell C terms and conditions point number 4 especially point number 4.3 their reply is Dear Valued Customer.

We have updated our terms and conditions to include an early cancellation penalty, which will be effective from 2021-11-01. Please click here https://www.cellc.co.za/cellc/subscriber-agreement to view our updated terms and conditions, which also outline your options regarding any changes to our charges. Please call us on 084 135 or email *** should you have any questions. Cell C

Kind Regards Cell C written Correspondence Department "

This is just Laughable CELL C !

I have given you written notice according to your terms of service and its a legal process that you should abide by. Your 20 days notice has started and I expect the cancellation confirmation, not circular reasoning. Next reply from CELL C Thank you for contacting Cell C

Please be advised that this is a duplicate case of *** . For any assistance please contact us on *** or 084135.

Kind Regards Cell C Written Correspondence"

Again, LAUGHABLE circular reasoning. So, once again, in-terms of your conditions, you have been notified the third time to cancel my contracts and convert the numbers to prepaid. Please send this to a sensible employee that understand basic requests. Do you think that anybody want to deal with dumb departments?